Microsoft Customer Success Specialist

 Location: UK - London, UK - Hatfield | Job-ID: 211729 | Contract type: Standard | Business Unit: Sales & Pre-Sales & Alliances

Life on the team

Would you like to join our team and work for a leading IT Provider? We are looking for a Microsoft Customer Success specialist who wants for work for a company that will offer a culture with a winning mind set, an opportunity to develop your personal ambitions and recognition for your contribution.
 
Computacenter is Europe’s leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers’ infrastructures. Computacenter’s software business has seen massive growth over the past three years due to increased focus and investment. As part of this expansion, we are looking for enthusiastic Microsoft Customer Success Specialists to join our highly motivated Customer Success team focussed on Microsoft licencing solutions. 

What you'll do 

• Working alongside the sales teams to translate customer software requirements into profitable licensing solutions, this includes understanding all incentive programs available from Microsoft and what the qualification criteria are.
• Understand customer funding sources for assessments, workshops and deployment and be able to articulate what a customer gets within each assessment or workshop.
• Understand ECIF, AMM, CSI and Workshop funding.
  • To be able to articulate what a customer gets within each Workshop.
  • Look for opportunities to introduce workshops when engaging with customers.
• Understand all incentive programs and how to make money through Microsoft
• Show commercial models to sales so they can understand the impact of selling through one VL program versus another.
• Look to introduce FastTrack when engaging with customers.
• To include Enterprise Incentive Program, CSP Incentives/margins/OSU and FastTrack, and CSI.
• Commercial Executive should understand all pricing, offers, promotions and concessions (understand recent concessions offered)
• Analyse data to identify opportunities for sales and specialist teams to maximize profits through Microsoft’s funding and incentives programs.
• Utilize data insights to suggest the next logical steps in the sales process.
• Collaborate with sales and specialist teams to ensure the effective use of Microsoft Commerce Incentives (MCI), Cyber Security Incentive (CSI), Azure Migrate and Modernise (AMM), and other programs.
• Develop and maintain dashboards and reports to track the performance and utilization of incentive programs.
• Provide training and support to sales and specialist teams on the use of data insights and incentive programs.
   

What you'll need

• Proven Microsoft licensing experience. Ideally a current Microsoft Licensing Sales Expert (MLSE)
• Detailed understanding of all Volume Licensing Programs / Contracts
  • SMB Programs: OV, OVS etc.
  • MPSA: Program rules, OLS self-provisioning, sign-up process.
  • Enterprise Agreement
  • Cloud: CSP, Microsoft 365 licence terms
  • Azure: Licensing options, understanding of how to price basic workloads.
• Intermediate / Advance Excel skills for creating customer facing cost models
• Knowledge of Explore and other Microsoft Systems
• Experienced in Microsoft Price List utilisation
• Proven experience working with Microsoft and a good understanding of MCI, CSI, AMM, and other Microsoft programs.
• Strong analytical skills with the ability to interpret complex data and turn insights into actionable recommendations
• Ability to build effective and constructive relationships across a number of customers and opportunities
• Ability to manage customer expectations
• Comprehensive understanding of Computacenter’s Solutions offerings and basic understanding of Services
• Commercial, Financial and legal understanding
• Negotiation and influencing skills applied across the various customer organisations
• Ability to build effective and constructive relationships across a number of larger and more complex customers and opportunities at all levels.
• Ability to resolve significant customer issues whilst moving the business forward.
• Ability to build and work in effective virtual teams
• M365 Fundamentals (preferred)
• Azure Fundamentals (preferred)

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.