Head of Resource Management Business Partnering

 Location: UK - London, UK - Bristol, UK - Hatfield, UK - Milton Keynes, UK - Reading | Job-ID: 212972 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team 

At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions.

As we look to scale our Group Professional Services business, this new position Head of Resource Management Business Partnering will play a key role in the transformation and governance of our GPS Resource Management (RM) function. This role will build, shape and lead a team of Resource Management Business Partnering specialists that support the Group Business using RM best practice to capture demand and deliver resourcing solutions that source the right skills, from the right delivery channel, at the right time to meet and exceed the requirements of our customers.

So, who are we? 

Group Professional Services encompasses our Engineering, Consultancy and Project Management practices together with our growing Business Solutions portfolio and nearshore/offshore centres. We are made of up of over 4,200 skilled practitioners with deep expertise across core infrastructure technologies and industry standard architecture and project management methodologies. Operating across 3 continents and serving some of the world’s largest brands we drive technology change in a thriving and fast-moving digital industry

What you’ll do

Resource Management Operations

• This is a new role for GPS that will require you to bring knowledge and experience of resourcing best practice to design, build and deliver a resourcing strategy that can quickly and efficiently capture and translate customer demand into actionable resource planning.
• You will be leading a team that is required to utilise a range of delivery models (including onshore, offshore, nearshore, contractors and External Partners) to build resource plans that meet the (often complex and fast changing) needs of our customers.
• You will strive for Operational Excellence in establishing resourcing processes for your team that are scalable and operate with strong governance, identifying areas for automation, standardisation and improvement to optimise service delivery
• You will act as an escalation point for GPS stakeholders regarding resourcing related risks & issues
• You will stay updated on industry trends, emerging technologies, and best practices to drive operational excellence 
• You will have Cost Planning and P&L responsibility for the GPS Resource Management Business Partnering team

Stakeholder Management

• You will build strong and trusted relationships with the Sales, Solutions and Service Management leadership teams, collaborating with them to understand their customer requirements and helping them to source the best resourcing solutions for their customers 
• You will work closely with the GPS Practices teams to understand the skills and capabilities that sit within the GPS business to ensure that resourcing decisions are made fairly and support the skills, aspirations and development of our people as well as driving higher levels of utilisation
• You will work closely with our team responsible for managing our network of external Partners, ensuring governance and best practice is deployed, in using our Partner network to augment our Professional Services capability  

Leadership

• As this is a new role, you will be responsible for recruiting, coaching and upskilling your team to implement the new Group Business Partnering model  
• Promote a continuous improvement and growth mindset function by encouraging innovation, knowledge sharing, and professional development within the team.
• You will be a key member of the Resource Management leadership team, working collaboratively with peers and colleagues to create a RM function that meets the needs of the business now and into the future  
• You will play a key role in the overall governance and transformation of the Resourcing function, modelling best practice as we drive the Business Partnering model throughout the Group structure.

What you’ll need 

• Leadership of a Resource Management team within a Professional Services environment, ideally within an IT organisation.
• A natural influencer; passionate about building high performing teams
• Proven track record of successfully developing and inspiring others
• Strong relationship management skills and experience of engaging and negotiating with senior stakeholders 
• A natural leader with high self-awareness.
• Team player with high levels of resilience
• Experience of working at a strategic level to embed new processes and drive engagement
• Ability to work in a highly adaptable and flexible way
• Ability to operate in an environment with a high level of ambiguity
• Ability to collaborate and work as a team to achieve positive customer outcomes
• Experience of driving adoption of near and offshore capability

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.