Customer Success Specialist - IBM

Location: UK - London, UK - Hatfield | Job-ID: 210320 | Contract type: Standard | Business Unit: Sales & Pre-Sales & Alliances

Life of the team

Would you like to join our team and work for a leading IT Provider? We are looking for a Customer Success specialist who wants for work for a company that will offer a culture with a winning mind set, an opportunity to develop your personal ambitions and recognition for your contribution.
 
Computacenter is Europe’s leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers’ infrastructures
 
Computacenter’s software business has seen massive growth over the past three years due to increased focus and investment. As part of this expansion, we are looking for enthusiastic software specialists to join our highly motivated Customer Success team.
 
What you’ll do

• Work with the Computacenter sales teams to to drive deployment, adoption, and consumption of IBM Software across the partner end customers while fostering positive renewal sentiment and growth of IBM Software footprint. 
• Assist in progressing  IBM software deployments  and maintaining  an overall view of customer deployment status on active IBM software entitlements reporting the progress to customer Computacenter and IBM stakeholders. 
• Facilitation of use case identification activities for entitled IBM software and Recommend implementation services from IBM, Computacenter or our other partners
• Show insight to our customers and partners regarding software contracts and optimal usage of agreements
• Develop strong knowledge of industry trends by developing proactive professional relationships with our software partners
• Provide leadership and licensing knowledge to customers and maintain a strong presence in the software industry community

What you’ll be

• Professional sales experience in Software or service-related industries, preferably with software licensing experience
• Experienced in Customer success methodology
• Ability to build relationships and quickly develop trust with key customer stakeholders
• Proven track record of consistently exceeding targets
• The ability to thrive in a fast-paced sales environment
• Highly motivated, results-oriented with strong skills in presenting, communicating, organizing, multi-tasking and time management 
   

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter