Customer Engineer

 Location: UK - London | Job-ID: 202693 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

Life on the team
The TRG team deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. We put productivity, operational efficiency, customer excellence and quality at the heart of everything we do. We are a company where people matter. You will be a customer Engineer will be providing hardware/software break fix, software installations and configuration in a desktop project. You will receive investment and development in form of accreditations and training. 

You will need to be based in one of our customers in Mooregate but must flexible and willing to cover other customer accounts in London. There may also be some weekend work available (but this is not mandatory).  Computacenter work with a multitude of financial and government organisations so it is essential that the suitable candidate would be able to pass security clearances once in role.
 
What you’ll do 

• Provide basic to intermediate level desktop installation, configuration, support and troubleshooting services to customers onsite.
• Provide basic desktop support, offering simple fixes and fixing known errors.
• Software installations and configuration in an existing desktop infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems.
• You will be dealing customers at all levels in relation to IT Projects and services.
• You will be managing tickets from customers in relations to hardware and software upgrades and faults.
• You will be booking in appointment with end customer and managing process through till tasks are completed.
• You will be working as part of a close-knit team to provide outstanding customer service.
• You will be working on site to deliver services and projects.

 
What you’ll need

• You will be a, approachable, keen and demonstrate enthusiasm and confidence when dealing with users.
• You will have a can-do attitude with the ability to learn new skills.
• You will be a team player with communication, influencing and relationship building skills. 
• You will take pride in you work and be proud to represent Computacenter.
• Excellent time management and organisational skills.
• Previous experience of supporting Microsoft Applications.
• Previous desktop/laptop hardware and software support experience.
• Knowledge of Mobile devices and hand-held devices.
• Good administrative experience, attention to detail, ensures accuracy of data.
• Previous experience working in a corporate IT environment is desirable.
• Working knowledge of systems tools ITSM, SNOW would be desirable.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.