Customer Delivery Manager

 Location: UK - London | Job-ID: 207529 | Contract type: Standard | Business Unit: Information Technology

Life on the team

As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.
Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.

What you’ll do

• You’ll manage your services to make sure that we deliver what we’ve promised to our customers and our own organisation
• You’ll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services
• You’ll measure performance of your services overall, including our internal delivery organisation and partners
• Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
• You’ll prepare and deliver service reports and participate in reviews with customers and colleagues
• Input into account strategy in conjunction with our Group Services colleagues
• You’ll make sure that the teams you lead (both direct line and virtual) understand the account strategy, customer priorities and their role within both
• You’re likely to have responsibility for the financial performance of your assigned services.  You’ll contribute to accurate forecasting and cost management
• Support the communications strategy in support of the account and employee engagement strategies

What you’ll need

• Security Cleared
• You’ll have clear targets which will be set and discussed regularly.  These are likely to include objective measures of Customer Satisfaction, delivery quality and financial cost performance
• You’ll be a proven practitioner in IT Service Management
• You’re likely trained in ITIL, at least to Foundation status
• Be able to demonstrate you understand how IT services fit in a customers’ business and how we as a service provider can add value

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.