Business Management Industrial Placement

 Location: UK - London, UK - Birmingham, UK - Hatfield, UK - Manchester | Job-ID: 204955 | Contract type: Fixed Term Contract | Business Unit: IT Service Delivery/Managed Services

Business Management Industrial Placement Programme

Life on the team

Salary: £20,000
Location: London, Birmingham, Manchester or Hatfield
Contract type: 13 months fixed term contract
Start Date: July 2024

Our Service Managers are responsible for developing a long-term partnership with our customers by providing high-quality advice and support whilst coming up with creative solutions to challenges and helping organisations to address their business needs and objectives more efficiently. The service managers are the face of our services business and are often seen as an extended part of the customer team, through their proximity and solid understanding of the customer's business and its people.

Our Service Management division is placed right at the heart of our business and the services they provide for some of the world’s largest organisations help to keep the public safe, keep planes in the air, entertain the world and develop lifesaving drugs. 

What you’ll do

During your 13-month programme, you will be joining one of our customer account teams helping to keep critical services running for some of the world’s largest organisations.

•    Establish long-lasting relationships with the customer, internal teams, and partners by helping to respond to any enquiries and requests
•    Gain an understanding of your customer's business objectives and goals and help to add value to new and existing services
•    Develop your presentation and communication skills by helping to create and present customer-facing documentation
•    Attend customer and internal meetings to keep track of key actions and ensure our services are being delivered in line with contractual obligations and strategic goals
•    Exposure to a global corporate environment with an opportunity to work with colleagues across the world (e.g. Spain, France, Germany, South Africa) 
•    Develop your knowledge of technical services, best practices, and work towards an industry industry-recognised qualification to aid your future career development   
•    Analyse key performance metrics and trends and provide valuable insight to improve or grow services

At the end of the 13 months, you will head back to university to complete your degree with the potential to consider applying to rejoin Computacenter on one of our graduate schemes.

What you’ll need

•    You’ll need to be studying at the undergraduate level in any degree discipline and be in your penultimate year of study
•    You’ll need to be driven, motivated and committed to providing outstanding levels of service
•    You should enjoy working as part of a team and be able to develop good working relationships at all levels
•    You’ll need to be adaptable to situations and be proactive in problem-solving and decision-making
•    You’ll need to be organised with the ability to learn and analyse information quickly  
•    You should bring theoretical learnings from your studies and put them into practice with Computacenter’s Service Management team 
 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.