Junior Engineer

About the role 

As an Associate Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. 

Compensation: $32.50 USD/hour

What you’ll be doing 

• Performing a range of technical work activities at the customer site to meet business and customer requirements. 
• Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements. 
• Documenting and reports on work completed to ensure compliance with company and customer procedures.  
• Escalating issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. 
• Providing customer service to internal and external customers to ensure consistent experience. 

What you have  

• 3-5 years of proven experience in IT Desktop Service environment. 
• Experience with ServiceNow. 
• Experience with Windows 11, desktop, laptop, and peripheral support. 
• Excellent customer service abilities and an organized approach to work. 
• Good interpersonal and communication skills. 
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds. 
• Legal authorization to work in the United States. 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us