Major Incident Manager

 Location: UK - Leeds | Job-ID: 208928 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

UK Major Incident Management Job Description – 

Life on the team 
Part of a close-knit Major Incident Manager team based on a customer site, you will enjoy an environment where people support and respect each other and work collaboratively to support an important customer as well as internal and external stakeholders. 

What you’ll do 
Taking full responsibility for Major Incident Management from initiation until an acceptable client resolution or work around is in place, while having total ownership of incidents, the resources engaged and all communications is all part of this exciting and challenging role.. We have a dynamic environment which will allow you to grow and develop here at Computacenter. 
 
What you'll need
You should have ITIL Foundation V3 as a minimum. Your experience in a customer-focused Major Incident Manager role will have already given you insight into issue resolution, stakeholder engagement and customer satisfaction. Bringing experience as a successful high level Major Incident Manager handling incident management in an outsourced managed services MIM function or vendor MIM function. What we also look for, is a positive, can-do attitude, plus an understanding of internal customer business needs. Computacenter can offer you a real chance to be part of a great team, essential to our function; this will allow a successful person to be well regarded with great prospects and growth. 
You will be expected to:

•    Keeps the customer at the heart of everything you do even when faced with uncertainty and pressure
•    Communicate and/or present effectively to groups including stakeholders at all levels.
•    Ensure communications are of a high standard, grammatically and correct at all times. 
•    Show a high level of command and control during conference calls with all stakeholders.
•    Develop and maintain collaborative working relationships with all stakeholders, colleagues and customer representatives.
•    Probe and identify underlying causes of issues before suggesting solutions
•    Effectively manage or escalate issues and takes full ownership of appropriate follow-up actions
•    Willingly make sacrifices to ensure delivery and to also recognise the sacrifices of other.
•    Proactively contribute to team performance
Be willing to travel if required.
 
Package Description
 
Competitive + Benefits
Shift Pattern: Based in Bradford
2 Days, 2 Nights, 5 off
2 Days, 3 Nights, 4 off
3 Days, 2 Nights, 5 off
 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.