Team Leader with English

Location: Poland - Kraków | Job-ID: 206311 | Contract type: | Business Unit: Customer Success & Service Delivery

As a future member of the team based in Cracow you will have the opportunity to: 

• Create a stimulating team environment with an open communication culture 
• Oversee day-to-day operation of your Service Desk team 
• Set clear goals for the team members 
• Provide clear, concise and relevant communication to ensure clarity of objectives and outputs required 
• Engage with managers and customer stakeholders to ensure service is running smoothly
• Resolve customer escalation in a timely manner to avoid disruption and minimize business impact 
• Plan and distribute workload appropriately to ensure that business needs and deadlines are met 
• Take care of team members motivation and engagement  

We offer various benefits such as:  

• Competitive salary and annual bonus (based on the goals fulfilment and internal regulations)
• Permanent employment contract 
• Excellent benefits portfolio where you decide what to choose (cafeteria style) 
• Global and local recognition programmes and contests 
• Private medical healthcare, referral bonus, access to the Employee Assistance Programme 
• Additional day off for your birthday
• Numerous local and global training opportunities, access to self-learning platform (Udemy) as well as language courses 
• You will join a dynamic and agile environment which provides an opportunity for you to make a real impact

You are the ideal candidate if you have: 

• Proven work experience as a team leader or supervisor in customer care environment 
• Excellent communication skills for working with team and stakeholders
• In-depth knowledge of performance metrics 
• Availability to work on-site in Cracow (100% office)
• Fluent English
• Decision-making skills 
• Strong coordination skills to work activity for self and others 
• Excellent proven customer service skills

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter