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Helpdesk Technician

About the role 

As an Associate Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. 


What you’ll be doing 

  • Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. 
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. 
  • Provide Technical Leadership in own specific area of expertise. 
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures. 
  • Contribute to the development of technical procedures and standards to meet business and customer requirements. 
  • Escalate issues in line with company processes to ensure customer demands are met. 
  • Able to communicate on complex issues to meet business and customer requirements to avoid escalations. 
  • Evaluate escalations and resolve appropriately to ensure customer demands are met. 
  • Provide customer service to internal and external customers to ensure consistent experience. 
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. 
  • Identify own development needs in line with business objectives. 
  • Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice. 


What you have  

  • Bachelor’s degree in Computer Science, Information Technology, or related field. 
  • Experience troubleshooting hardware such as laptops, monitors, HP printers. 
  • Experience with mobile devices primarily iPhones and iPads. 
  • Microsoft Office 365 including Teams.  
  • Minor AV experience for troubleshooting & fixes. 
  • Strong team building / group working skills. 
  • Utilizing Service-Now for Tasks and Incidents. 
  • End-user set up / config experience on computers / laptops. 
  • Decent understanding of physical issues with computers / printers to be able to properly raise tickets. 
  • You must be legal authorized to work in the United States. 


What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.


About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.

Nearest Major Market: Kansas City

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