Senior Customer Executive (ProSys)

About the role
The Sr. Customer Executive (SCE) is the most experienced and skilled Customer Executive and is responsible for ensuring proper delivery of all products and services is completed to customer specifications and meets the contractual service level agreement (SLA) for their assigned customers. The SCE communicates regularly with customer project and implementation teams, Account Managers, Solution Specialists, Finance, and vendors regarding open requests, open quotes, escalated orders, and at-risk projects. This position is an office-based position. 

What you'll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with ProSys values.
• Collaborates with Sales, Partner Management, Integration Centers, Finance, and other cross functional teams on an as needed basis regarding open and pending customer projects and orders.
• Uses ProSys systems and process to manage and maintain project timelines and verifies integrity of ProSys Vendor Supplied Inventory (VSI) to Customers. 
• Manages and oversees all logistics between ProSys, the Integration Centers, and vendors to ensure scheduled deliveries to customer sites.
• Provides regular data and timeline updates to customer and ProSys Finance teams.
• Communicates regularly with Commercial Partner Management teams.
• Provides status reports to project teams, individual users, and Partner Management.
• Exercises discretion and judgment to manage and coordinate execution of all open requests, open quotes, open purchase orders, escalated orders, and at-risk projects. 
• Utilizes project management expertise to communicate project timelines and manage escalations with appropriate internal and external partners.
• Reviews all Salesforce CRM reporting and tracking related to open opportunities, assists in managing open opportunities within team, and follows up directly with customers.
• Creates and maintains accurate forecasts.
• Uses operational knowledge to streamline processes and ensure workflow integrity.
• Creates and maintains a database of historical deals, pricing, and technology preferences across the customer base.
• Conducts general administrative project management duties as necessary.
• Embraces and supports ProSys’ mission and core values.

What you have

• Bachelor’s degree or equivalent experience.
• 1 to 2 years of inside or outside sales experience preferred.
• Minimum of 4 years of customer support experience in the IT industry.
• Experience using SAP and Salesforce.com or similar ERP and CRM tools.
• Legally eligible to work in the United States.
• Customer focused.
• Strong written and verbal communication skills.
• Able to exercise substantial discretion and independent personal judgment to accomplish goals with minimal direct supervision.
• Able to maintain effective lines of communication between high-level internal and external stakeholders.
• Outstanding interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
• Professional self-starter able to work both independently and collaboratively with others to accomplish goals.
• Able to take ownership of significant projects to create, maintain, and expand opportunities with customers.
• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce).

What you can expect
There’s so much more to enjoy about being at ProSys than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.