Associate PIM Specialist

About the role

The Associate Product Information Management (PIM) Specialist is part of the Material Master team, responsible for creating and maintaining material master records in SAP. Also responsible for the maintenance of various domestic and international customer catalogs. Reporting to the Material Master Manager, the Associate PIM Specialist works under supervision but must prioritize their workload to complete tasks on time.

Salary range: $25/HR USD

What you'll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Manage, process, and fulfill work requests through Salesforce Cases in alignment with established Service Level Agreements (SLAs).
• Ensure timely and accurate handling of internal and external communications via email, Salesforce, Microsoft Teams, and phone.
• Create and maintain supply chain master data (e.g., HAWA and FRDL materials) to support purchasing, quotations, and sales order processes.
• Maintain and update pricing for commercial goods in SAP, as well as customer-specific pricing in catalogs.
• Block and unblock materials according to the specifications of Partner Management, manufacturer road map, and internal regulations.
• Manually enter product data when required for Configure To Order (CTO) and other special materials.
• Identify, investigate, and resolve data quality and consistency issues in SAP MM through regular data audits and the Data Quality Management (DQM) process.
• Manage customer catalogs, including adding and removing materials as needed.
• Provide cross-coverage and operational support for team members during high workload periods or absences.
• Share knowledge within the team and ensure documentation, processes, and procedures remain current and comprehensive to drive efficiency and consistency.
• Foster effective communication and collaboration among team members and cross-functional stakeholders.
• Deliver all tasks to the required quality standards, while meeting SLA, KPI, and OLA performance targets. 
• Identify and recommend opportunities for innovation, process improvement, efficiency gains, and cost optimization.
• Embrace and support Computacenter’s mission and core values.

What you have

• Bachelor’s degree or equivalent work experience
• Legally eligible to work in the United States.
• Understanding of ERP systems that require complex and accurate data management.
• Excellent attention to detail.
• Strong knowledge of the IT industry and an understanding of IT technologies and products. 
• Exceptional English communication skills, both spoken and written.
• Comfortable communicating with colleagues in various countries where English is not the primary language. 
• Good self-organization and time management skills.
• Excellent knowledge of MS-Office.
• Ability to prioritize and handle multiple requests simultaneously.
• Capable of building trust, being assertive when necessary, and demonstrating initiative and enthusiasm. 
• Resilient and able to deal with stressful situations.
• Understanding of product supply chains.
• Commercially savvy.
• Team-oriented mindset and approach.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us