Service Manager 2

About the role

Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments.

What you'll be doing

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. 
• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable direct reports.   
• Manage and implement projects relevant to the specialist area 
• Manages develops and coaches a team of staff and implements performance management solutions where required 
• Develop and motivate the team to help ensure the delivery of function and business targets. 
• Assess situations, issues, and opportunities and escalate when appropriate. 
• Acting as a point of escalation on complex issues and providing appropriate support to other team members 
• Maintain confidentiality in all business-related matters. 
• Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.  
• Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships 
• Responsible for managing budget/ P&L to maintain spend in line with budgetary limitations 
• Responsible for the adoption of CC best practices and service offerings to ensure consistency of service.   
• Makes decisions which impact on the success of assigned projects i.e. results, deadlines and budget. 
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization 
• Embrace and support Computacenter’s mission and core values.

What you have

• Legally eligible to work in the United States. 
• Advanced academic background, preferably to good degree level or equivalent 
• Proven track record of work experience in a challenging commercial environment 
• Proven commercial acumen 
• Good working knowledge of relevant functional systems 
• Experience in dealing with and influencing multi-tier management 
• Experience of developing best practice policies and procedures for functional area 
• Working knowledge of Windows computers, essential programs, and performance metrics applications. 
• Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department  
• Contribute to business strategy in order to help grow and develop the business 
• Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters. 
• Set reportable metrics to measure and maintain the performance and health of the company's service department. 
• Taking ownership of queries and managing through to a prompt resolution 
• Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report. 
• Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions. 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us