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Service Manager 2

About the role 

Roles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments. 


What you’ll be doing 

  • Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.  
  • Manage and implement projects relevant to the specialist area. 
  • Manage, develop, and coach a team of staff and implement performance management solutions where required. 
  • Develops and motivate the team to help ensure the delivery of function and business targets. 
  • Assess situations, issues, and opportunities and escalate when appropriate. 
  • Acting as a point of escalation on complex issues and providing appropriate support to other team members 
  • Maintain confidentiality in all business-related matters. 
  • Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.  
  • Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships. 
  • Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.  
  • Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget. 
  • Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization. 


What you have  

  • Experience managing a P&L. 
  • Experience managing SLAs, KPIs, and performance metrics. 
  • Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report. 
  • Experience in dealing with and influencing multi-tier management. 
  • You must be authorized to work in the United States. 


Bonus Points 

  • Advanced academic background, preferably to good degree level or equivalent. 
  • Proven track record of work experience in a challenging commercial environment. 
  • ServiceNow experience.  


What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.


About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.

Nearest Major Market: Indianapolis

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