Customer Engineer

Overview:

We aim to be the leading IT provider, yet we’re a company with a family feel. One where you’ll be given the autonomy and support to get things done and deliver for our customers. Where open and straightforward people share a winning mind-set. Where you and your personal ambitions will matter. Where you’ll be inspired by innovation, recognized for your contribution and constantly challenged to try something new. Explore further. From getting to know our customers and understanding their needs, to enabling users and their businesses, people are at the heart of what we do. We’re proud of the people that we work with and that means we are committed to helping them reach their full potential. We encourage. We empower. We support. If this sounds like the environment for you, then join us and realize your potential!

Responsibilities:

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. 
• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements. 
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. 
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.  
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. 
• Provide customer service to internal and external customers to ensure consistent experience. 
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. 
• Embrace and support Computacenter’s mission and core values. 

Qualifications:

• Legally eligible to work in the United States.
• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

WHY COMPUTACENTER?

 
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us

WE OFFER A GREAT BENEFITS PACKAGE!

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. 

 
You must be authorized to work in the United States.

Computacenter United States Inc. and all of its subsidiaries and affiliates is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

 
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.