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Product Marketing - Workplace

Location: UK - Hatfield | Job-ID: 71582 | Contract type: Standard | Business Unit: Others

 

Product Marketing - Workplace

 

Working cross functionally within Computacenter and externally with vendors/partners, customers and analysts the Product Manager is responsible for the managing the effectiveness of multiple Workplace Solutions and to drive the continued performance of these Solutions throughout their lifecycle. Whilst a subject matter expert in one Workplace discipline they will be sufficiently adept at representing the Workplace portfolio end to end.

 

Key Responsibilities

  • Develops and maintains an in-depth understanding of market trends needs and opportunities.
  • Combines competitive analysis, customer input and subject matter expertise to understand Solution relevance and to prioritise the service offerings/elements such that the overall portfolio remains competitive.
  • Translates business strategy into solution strategy and partners with Sales & Finance to own the business case (solution profitability and commercial success). Secures and is accountable for the service development budget obtained via the Services Growth Board .
  • Drives benefits realisation and ROI through commercial success, including tracking demand for services via win/loss and sales pipeline analysis AND monitoring in-life performance with P&Ls, service reports and customer feedback.
  • Partners with Workplace business line to test and prototype new ideas for future strategy and is responsible for the creation and contribution to thought leadership and inspiring marketing content to help promote and elevate the Computacenter value proposition.
  • Provides absolute clarity for “what good looks like” for a Solution in terms of features, commercial models and target delivery models in line with the overall workplace vision and business strategy.
  • Develops and maintains time-based strategic roadmaps that captures feature definition/innovation release requirements/themes (including service improvements).
  • Responsible to ensure that all Solutions are consumable across the Group and works with Portfolio marketing to ensure Solutions have clearly defined value propositions simply explain our differentiation.
  • Enables Sales by developing contemporary sales and marketing collateral & campaigns to support the introduction of new offerings/capabilities. Is the evangelist for Workplace solutions with customers and sales.
  • Be the customer recipient of development activity from Computacenter functions and is responsible for verifying output against user stories and service goals. Accepts solutions when complete. Drives collaboration and collective ownership of results and playing the Product Manager role in Agile working methods.
  • Supports development teams by contributing opinion and expertise on technical, tooling and operational solutions
     

Key Interfaces

  • Country Sales
  • Customers
  • Service Management
  • Group Delivery
  • Rest of Group Development
  • Finance
  • Vendors, Partners and Analysts
     

Measures & Motivators

  • Revenue and profit retention and growth for services (value proposition)
  • Contract Base and Contribution (commercial acumen)
  • Utilisation of service offerings in pipeline and contracts (relevance)
  • Customer, employee and analyst feedback on evolution of service (innovation & relevance)
  • Return on Investment
     

Skills & Experience

  • 10+ years relevant experience. product development or sales / marketing experience in the IT service environment.
  • Demonstrable passion & success in Workplace domain.
  • Proven track record in solution or service design with current knowledge of key technologies and tools relevant to the Workplace domain.
  • Ability to interact with C-Level customer contacts and senior analysts to understand business drivers for service offerings and relevant market trends
  • Good presentational skills in a sales context
  • Strong commercial and market awareness. Demonstrable Acumen to be able to create innovative, compelling and profitable Solutions
  • Analytical skills capable of assimilating a range of complex requirements or challenges into an elegant and engaging solution – technical background or degree likely
  • Experience of the practical application of ITIL based services in a Managed Services contract
  • Ability to lead cross-functional teams and create a collaborative way of working with collective ownership of success and a result driven approach to drive delivery in a timely manner
     

 

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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