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Third Line Analyst

 Location: UK - Nottingham | Job-ID: 207429 | Contract type: Standard | Business Unit: Information Technology

Life on the team

 

A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services.

 

We're looking for a Security Cleared Third Line Analyst to join our friendly team, supporting diverse and geographically spread Wintel customer environments. This role will be primarily focused on delivering a BAU/Project services within a shared service delivery model. The successful candidate must be willing to undertake DV clearance.

 

The role will be based onsite at our Client in Derby.

 

What you'll do

 

You'll have experience working in Managed Services, providing specialised support across Windows Server platforms. You'll need excellent troubleshooting skills and demonstrate the ability to make key technical decisions independently. Excellent communication skills, both face to face and on the telephone are essential as well as having the ability to assess and prioritise tasks without close supervision. You'll also need to be willing to learn new technologies and drive continuous improvement.

 

The key responsibilities of the role include:

  • Offering solutions and workarounds to incidents/problems
  • Working to SLA’s and deadlines
  • Reviewing services and application delivery
  • Prioritising and managing several tasks at a single time
  • Establishing a good working relationship with wider teams and customers alike
  • Keeping up to date with advancements in technology
  • Working with a variety of customers to gain a detailed understanding of their requirements
  • Designing, developing, and deploying technologies on Windows Platforms 
  • Providing Remote On-Call Out of Hours Support.

 

What you'll need

 

  • Active Directory experience: Group Policy Objects (GPO), Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP, and Kerberos
  • VMware/VxRail
  • DHCP
  • Microsoft Windows Server (2012, 2016 & 2019) – including server core
  • Windows 10
  • Core Windows infrastructure components (DHCP, Windows failover clustering, etc.)
  • Designing, developing, and deploying technologies on Windows Platforms
  • Understanding the interdependency between Active Directory and DNS
  • PKI and Certificate Management
  • Quest Tools (Active Roles, Change Auditor, Recovery Manager, InTrust, Password Manager)
  • Anti-virus technologies (McAfee ePO, ENS, VSE, HIPS, and DLP)
  • Scripting (PowerShell, VB, etc.)

 

Desirable

  • Windows Server 2016 & 2019
  • Exchange 2016
  • Skype for Business 2015
  • Exposure to Citrix technologies
  • Exposure to Virtualization technologies
  • Exposure to Messaging technologies.

 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. 
 

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