Technical Product Owner - ServiceNow

Location: UK - Hatfield | Job-ID: 218607 | Contract type: Standard | Business Unit: ServiceNow

Life on the team

Location: Hatfield, UK

Are you ready to play a pivotal role in shaping the future of ServiceNow at Computacenter?

We are expanding our ServiceNow capability as part of a wider GIS transformation programme, and this is a unique opportunity to join at a critical stage of our journey.

As part of a newly evolving product-led organisation, you will help transform our current platform-focused team into a strategic product function, driving innovation, scalability, and business value across a key enterprise platform.

You’ll work closely with architects, developers, and business stakeholders to define and deliver a modern ServiceNow operating model, helping accelerate transformation outcomes across the business.

What you'll do

We are seeking a highly skilled ServiceNow Technical Product Owner to help drive the strategic direction, development, and optimisation of our ServiceNow platform. This role will bridge the gap between business requirements and technical execution, ensuring scalable, secure and high-performance solutions.

This will include:

Strategy, planning and design

• Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design
• Serve as a ServiceNow SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture
• Evaluate new tools, managed packages, and innovation ideas
• Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new ServiceNow operating model, roadmap and agile ways of working
• Stay up to date with ServiceNow releases, best practices, and industry trends to maximize platform capabilities

Product Delivery and Management

• Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and ServiceNow administrators in product delivery
• Work closely with developers and architects to design and implement scalable and efficient ServiceNow solutions
• Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
• Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
• Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
• Identify and document technical requirements and add these to the product backlog
• Support developers and functional consultants with lower-level design documents
• Contribute to backlog refinement, sprint planning, and agile ceremonies to ensure successful delivery of enhancements
• Perform configuration and development as needed
• Ensure data integrity, security, and compliance within the ServiceNow environment
• Monitor and evaluate system performance, identifying opportunities for improvement and innovation
• Manage relationships with third-party vendors and consultants, as needed.

What you'll need

The ideal candidate will possess deep ServiceNow expertise, strong leadership skills, and the ability to collaborate across various teams to deliver value-driven enhancements.

Required skills and experience:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 5+ years of experience as a ServiceNow Product Owner, Administrator, or Developer.
• Strong understanding of ServiceNow architecture, products and applications
• Experience working in Agile development environments.
• Ability to write clear and concise epics, user stories and acceptance criteria.
• Hands-on experience with ServiceNow development, configuration, automation, and integrations (APIs, middleware, etc.).
• Excellent communication and stakeholder management skills.
• ServiceNow certifications such as ServiceNow Certified Administrator, and relevant ServiceNow University accreditations are highly preferred.

It would be advantageous if you also have:

• Knowledge of DevOps processes and CI/CD practices for ServiceNow development
• Background in enterprise-level digital transformation projects.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

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