Technical Product Owner

 Location: UK - Hatfield | Job-ID: 216123 | Contract type: Standard | Business Unit: Information Technology

Life on the team

Technical Product Owner – Genesys

Location: Hatfield (Hybrid)

Join a dynamic and forward-thinking team driving innovation in customer experience technology. As a Technical Product Owner, you’ll be at the heart of shaping and delivering cutting-edge solutions that empower businesses to connect with their customers in smarter, more meaningful ways. You’ll own the product vision and roadmap, working closely with stakeholders, developers, and functional teams to translate business needs into technical requirements that deliver real value.

Our team thrives on collaboration, agility, and continuous improvement. Using Kanban and modern product management practices, you’ll ensure priorities are clear, progress is transparent, and outcomes align with strategic goals. This role offers the opportunity to influence product direction, champion innovation, and stay ahead of industry trends through ongoing learning and certification.

If you’re passionate about technology, skilled at bridging the gap between business and engineering, and excited by the challenge of delivering impactful solutions in a fast-paced environment, this is your chance to make a difference.

What you’ll do

Strategy, planning and design

• Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design
• Serve as a Genesys SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture
• Evaluate new tools, managed packages, and innovation ideas
• Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new Genesys operating model, roadmap and agile ways of working
• Stay up to date with Genesys releases, best practices, and industry trends to maximize platform capabilities

Product Delivery and Management

• Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and Genesys administrators in product delivery
• Work closely with developers and architects to design and implement scalable and efficient Genesys solutions
• Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations.
• Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders.
• Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog.
• Identify and document technical requirements and add these to the product backlog
• Support developers and functional consultants with lower-level design documents
• Contribute to backlog grooming, sprint planning, and Agile ceremonies to ensure successful delivery of enhancements
• Perform configuration and development as needed
• Ensure data integrity, security, and compliance within the Genesys environment
• Monitor and evaluate system performance, identifying opportunities for improvement and innovation
• Manage relationships with third-party vendors and consultants, as needed.

What you’ll need

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 5+ years of experience as a Genesys Product Owner, Administrator, or Developer.
• Genesys Cloud CX: Professional / Architect
• Experience working in Agile development environments
• Ability to write clear and concise epics, user stories and acceptance criteria
• Hands-on experience with Genesys development, configuration, automation, and integrations (APIs, middleware, etc.)
• Excellent communication and stakeholder management skills
• Preferred Qualifications:
• Knowledge of DevOps processes and CI/CD practices for Genesys development using CX as Code
• Agile Certified Practitioner
• Background in enterprise-level digital transformation projects.

Work Environment:

• Hybrid or remote work options available, depending on company policies.
• Collaborative and fast-paced environment with cross-functional teams.

If you are passionate about driving innovation and excellence in Genesys solutions, we invite you to apply and become a key contributor to our digital transformation journey.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!