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BTO Consultant

Location: UK - Hatfield | Job-ID: 10141 | Contract type: Standard | Business Unit: IT System Engineering (on-site or remote)

 

As a BTO Consultant you will work with the customer and internal teams to understand and implement a repeatable and efficient build deployment process that enables the Hatfield operations team to meet service delivery requirements
The greatest strength of a BTO consultant within the Technology Group is to have a wide range of experience and knowledge in many different areas.  He/she will differ from other consultants in being less focussed on one special area of technology and being comfortable with many.  This allows them to be able to meet many requirements most of the time, but also to recognise when to pass work to more specialised areas serviced within Computacenter.


Main Responsibilities


70%    Build Deployment Implementation/Device Pre-Configuration

  • To be available to work with the customer (internal and external) and sales account teams, in determining their configuration requirements which could be technical and non-technical
  • Following the agreed build take on processes, be the point of contact for build deployment testing. 
  • Produce clear work instructions
  • Effective use of available vendor and industry standard software tools
  • Be available to support and troubleshoot issues

 

20%    Communication and Reporting

  • To attend meetings to define and develop customers’ requirements so that work can be correctly scoped and a suitable solution can be proposed at a commercially acceptable cost to the customer and sales account team.
  • Maintain a record of work in progress
  • Work as part of a team sharing relevant information
  • Presentation of reports and solutions at all levels within an organisation, in both written and verbal forms.

 

10%   Development/Training

  • Ongoing agreed training to maintain knowledge of hardware and software products relating to system or device configuration requirements
  • Training is focused upon supporting the achievement of agreed personal & professional development goals.

 

The Ideal Candidate

 

  • More than 3yrs experience of working on pre-configuration/staging of PC systems, servers and Cisco network devices.
  • Knowledge/hands on experience of Microsoft SCCM for deployment of task sequence
  • Microsoft Windows 7, Windows 10
  • Basic Server configurations
  • Basic Cisco network configurations – Applying IOS and config file
  • Hardware familiarity with Desktop/Laptop/Servers/Mobile devices  – Main vendors being HP, Lenovo, Dell, Cisco, Apple and Samsung
  • Use of scripting tools – e.g. Batch files, VBscript and Microsoft Powershell
  • Build cloning – Microsoft Windows Imaging
  • Must be able to undergo SC level clearance and credit checks 

 
Interpersonal and professional skills:

 

  • Creation of controlled working instructions
  • Be able to work to tight timescales
  • Flexible in working times
  • Ability to lead a team to  resolve issues
  • Be able to attend and lead meetings
  • Ability to present on service criteria and deliverables effectively to customers (internal and external)
  • Develop and maintain excellent working relationships with customers
  • Be a mentor to junior members of the team

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 15,000 employees worldwide and a global revenue of £4.35 billion (2018). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#CCwinningtogether

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