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System Owner

Location: UK - Hatfield | Job-ID: 54127 | Contract type: Standard | Business Unit: Others

 

Who are we?

 Computacenter supports companies on their journey to digital transformation. We deliver digital technology to some of the world’s greatest organisations. The range of IT topics and industries are so diverse that no two projects are alike. Fully immerse yourself in your customer’s world. Be a part of their team. Help foster long-term relationships with them by being their ‘trusted partner’ as you help them to shape their digital future. We aim to keep one step ahead and we believe in continuous improvement. Collaboration with the world’s leading technology partners is a matter of course for our project management teams.

We are a company where people matter. We are diverse, flexible and open. We are family friendly, supportive and offer flexible and home working. We have a can do attitude and we aim to support and grow our Computacenter family in whichever direction they choose to go, be that up or to a completely new part of the business.

Join us at Computacenter as a System Owner and you’ll feel right at home in an environment where you can work with freedom and flexibility in a team that is open, supportive and always on hand to help -as if they were family. We’re proud that Computacenter is a place where people matter –just as we are of our managers who are real advocates for their people, helping them to power their personal development and enabling them to reach their full potential.  We may be international in our reach and reputation, but we’re small enough for you to be able to influence what goes on and to make a real impact!

 What is the role?

 

A challenging and exciting opportunity has arisen for the position of system owner, OnSite Systems. This a senior management position, leading a team of highly skilled and experienced technical consultants. OnSite Systems in this context refers to the applications and infrastructure that Computacenter use to enable secure and auditable remote privileged access into customer environments. The technologies comprising the service include solutions from CyberArk, Citrix and Ipswitch MOVEit, underpinned by Windows Server and virtualisation.

 

The candidate will ideally have a background in Privileged Access Management, related security platforms or workspace virtualisation, must be able to demonstrate a successful track record of customer service skills, whilst at the same time being able to provide leadership and direction to the technical team. The service scope includes line managing the SME team, continuous service innovation, improvement and project rollouts to customers.

 

You will ensure our technology meets the needs of the business and is enhanced to keep pace with our evolution and growth with security at the forefront. A key factor of the role is to work in close collaboration with internal and external stakeholders across the organisation including UK, Germany, France, US and Hungary. 

  

  

Responsibilities: 

  • Implementation of the services to customers
  • Working to achieve very high levels of system stability
  • Ensuring that the service is fully compliant with best practice security and data protection policies and standards
  • Direct line management and technical direction to a core team of consultants
  • Partnering with the team responsible for operational support across Service Platforms
  • Close working with, and providing clear requirements to, a wide set of other teams that are responsible for the build and operation of dependent infrastructures (network, server hardware, storage etc.)
  • Acting as the primary interface to business stakeholders at all levels for all aspects of the service
  • Primary source of knowledge on all the service components and the way they collectively interact to provide the end solution
  • Ensuring the core systems are kept up to date with relevant security patches and are version upgraded as necessary
  • Tracking features of new product capabilities, working with internal customers to agree feature exploitation and adoption

 

Competencies, Experience: 

  • Technical background in Citrix and or CyberArk
  • A system ownership mindset and behaviour is crucial
  • Capable of communicating with stakeholders and users, managing their requirements and expectations, and delivering on promises.
  • Ability to implement best practice security controls and operating to ITIL standards.
  • A broad technical understanding of all aspects of IT systems, covering all layers of the infrastructure stack (application, database, operating system, server, storage, network etc.).
  • Extensive experience with implementing and improving new solutions with external customers
  • Proven track record of, both management of technical system based teams and service delivery to customers
  • Strong commercial awareness and an ability to operate in commercially sensitive and important situations 
  • Strong problem-solving skills, being able to identify innovative yet practical solutions to complex problems 
  • Solid technical and analytical skills, with ability to interpret & present data clearly 
  • Strong communicator verbally and in writing, with keen listening skills 
  • Experience with working with third party providers 
  • Ability to prioritise competing demands and tasks 
  • Well organised, self-disciplined and motivated 
  • Ability to navigate large, complex organisations 
  • Ability to be hands-on and effectively delegate where appropriate with a self-motivated, can-do attitude that leads by example 

 

 

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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