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 Location: UK - Hatfield | Job-ID: 205785 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

Life on the team

Are you an experienced Supervisor with a passion for I.T looking for your next challenge? Would you like to work for an organisation who support you in your career and development, if you answered yes and you are looking to work in a full-time environment then this role could be just for you!


The role

The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the build and repair cycle function, we are introducing this role to support the operation on a day-to-day basis. Your duties will include: - Workflow management to meet the demands of our customers, effective people management, productivity management and SLA/OLA delivery. You will escalate any issues to the Operations Manager that may affect delivery to our customers, and you will be extremely well organised in your approach to Asset tracking and traceability of those assets. Driving operational efficiently with your team of technician’s will be high on your priority list. You will be an excellent communicator and deliver against the core values of Field and Lifecycle Services. You will embrace change and be an advocate of our values and pass these values onto your teams.


What you’ll do

  • First point of contact for all Engineering staff for query resolution and support.
  • Management of Productivity, Progression, Break Times, and Induction.
  • Engagement with the FLS Management Team to deliver local objectives against the plan.
  • Identify talent and train external staff on local processes and procedures.
  • Be a role model for the Maintenance Service Centre and demonstrate core management behaviours.
  • Excellent attention to detail and accuracy must be a priority, especially with customer Assets.
  • Workflow management and meeting demands.
  • Able to produce presentations to the Wider Management team on engineering performance and department KPI’s.
  • Coordinate, attend and contribute to team meetings
  • Be an ambassador for the department during the FLS Tours
  • Must have a desire to improve and offer alternative ways of working that offer increased service or cost savings.
  • Must live and breathe the core values of 6S Workplace Organisation
  • Work within the ISO9001 standards


What you’ll need

  • Have good leadership and coping skills
  • Be able to motivate self and the team
  • Experience in building effective relationships and team working
  • Excellent Administration experience
  • A confident, professional, positive, and proactive approach
  • Collaborator
  • Attention to detail
  • Ability to multi-task and prioritise workload
  • Able to apply initiative and have integrity
  • Pro-active approach to self-development


About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. 

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