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ServiceNow Technical Architect

 Location: UK - Cust. Site ENG | Job-ID: 207573 | Contract type: Standard | Business Unit: ServiceNow

Life on the team


An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group of skilled architects, project managers, process and technical consultants, delivering across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work. 

Our team culture is about working together, supporting each other, and growing together. We strive to continuously improve what we do, and we take pride in regularly receiving the highest customer satisfaction scores. Our Technical Architects shape, design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow best practice.


We offer expertise, tailored career prospects and the opportunity to work with a diverse customer base consisting of the UK’s leading FTSE 250 and FTSE 100 businesses.


Technical development on the Now platform is our one focus: 

  • We are implementing across all Applications – ITSM, ITAM, ITOM, ITBM, CSM, HR and more 
  • Custom Applications, Integrations and all complex areas are a speciality 
  • Taking care of internal and external customers with engagements ranging in size from quick & OOTB, to some of the largest ever.


What you’ll do


You’ll work with a community of experienced ServiceNow professionals as part of our Centre of Excellence, creating strong technical solutions to customers business requirements.


Day to day this will look like:

  • Being regarded as an expert in high quality ServiceNow implementation, with a number of specialisms you’re the ‘go to’ person for
  • Translating business process requirements into technical design, creating best fit framework for scale-able implementation
  • Presenting solutions and ServiceNow best practices to internal and external stakeholders
  • Providing strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications 
  • Communicate on complex issues with stakeholders and technical staff, to meet business and customer requirements 
  • Keeping up to date with current and future market developments, technologies, product and strategies 
  • Provide technical design authority and mentor more junior members of the team 
  • Technical lead for medium & large-scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables. 
  • Acting as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice 
  • Ensuring adherence to coding and design standards, and providing technical hand-over documentation 
  • Be an advocate of implementation practices that deliver excellent operating efficiency, both technically and for user/process experience 
  • Advising, qualification and questioning of customer requirements, especially in complex projects and in the case of unclear customer requirements 


What you’ll need


  • Extensive experience working in ServiceNow development
  • Extensive experience and understanding of developing ServiceNow technical frameworks
  • Strong understanding of the Now Platform Implementation with in-depth knowledge in various ServiceNow applications.
  • Effective communication skills with stakeholders and technical staff.
  • Experienced in mentoring and matrix managing a team
  • Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment. 
  • Proactive approach to solving challenging technical problems
  • Desire to contribute to technical procedures and standards
  • Enjoys being part of a team and supporting co-workers
  • Experience in various ServiceNow applications, including ITSM, ITAM, ITOM, ITBM, CSM, HR, and more
  • Specialisation in custom applications, integrations, and complex areas.


Additional information

Role title: ServiceNow Technical Architect
Country: UK
Location:  Remote with occasional travel
Hours: 37.5
Role Type: Permanent


About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. 

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