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ServiceNow Presales Consultant

Location: UK - Hatfield, UK - London, UK - Reading, UK - Birmingham, UK - Manchester | Job-ID: 73921 | Contract type: Standard | Business Unit: Sales


Would you like to join a Solution Consulting team which understands our customers’ ServiceNow Strategy? Would you like to play a pivotal role in driving adoption of the Now Platform into Managed Service Customers? We are looking for an ambitious ServiceNow Solution Consultant who is customer centric to work on our campaigns, working with Sales Specialists and Bid Teams, to join our ServiceNow Centre of Excellence.


In the Solutions Consultant  role you will convey the value of the SerivceNow Platform to prospective and existing customers, to achieve business objectives and resolving business issues and challenges through high level scoping and business requirements gathering, demonstrations, product configuration for proof of concepts, enabling the translation of technical capabilities into solutions to solve the business issues and challenges within the origination.


You will be customer facing involved with all aspects of Pre-Sales up to the point of project initiation, working closely with the sales specialists, Computacenter Managed Service Bid teams and ServiceNow peers throughout the campaign process.


You will be part of the Solution Consulting Team and reporting into the Head of Customer Solutions in the ServiceNow Centre of Excellence.


Role Responsibilities

  • Support our sales and bid campaign teams in the qualification of our customers ServiceNow needs, owning the campaign in Managed Service bids from a ServiceNow perspective, utilising expertise from the ServiceNow Centre of Excellence to form a winning response.
  • Supporting responses to Request for Information/Proposals ensuring they align to our standards and support the whole bid in delivering a solution which supports the customers ServiceNow strategy.
  • Engaging with our Managed Service customers to identify opportunities to deliver innovation, efficiencies and improved customer experience in bidding and in life of the contract using the ServiceNow Platform.
  • Demonstrations of ServiceNow capability, both standard and tailored to prospects and existing customers, both onsite and via remote sessions. Generation of product demo scripts and scenarios by saying current on product developments/releases to a level required for demo, product and solution offering knowledge.
  • Collaborate, actively share and gain knowledge best practices amongst all stakeholders, virtual team members and ServiceNow Centre of Excellence consultants.
  • Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
  • Share Computacenter’s practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate our credibility and expertise.
  • Work with ServiceNow Partner Pre-Sales to ensure consistency of solution consulting approaches, trends and delivery methods.


The Ideal Candidate


  • Experience of working with ServiceNow in a pre-sales environment, being a trusted advisor to customers.
  • Knowledge of IT Service Management and IT Workflow capabilities, processes and best practice; to demonstrate in pre-sales how ServiceNow delivers in the IT Workflow to achieve the customers objectives.
  • ServiceNow consulting experience, including technical pre-sales experience, to bring to life ServiceNow solutions.
  • Excellent team working, being able to work with virtual teams to deliver the right customer solution.
  • Excellent problem-solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills.
  • Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation and managing client and stakeholders.
  • Exhibits high degree of technical expertise and understanding of solutions involving ServiceNow.
  • Able to demonstrate Computacenter’s ‘Winning Together’ Values in how they approach work.
  • Be outgoing and customer facing.
  • Be capable of working with customers and stakeholders and managing their expectations.
  • Willingness to travel within the UK and overseas.



  • Experience of working with ServiceNow in a Managed Service Provider environment delivering ServiceNow pre-sales as part of a wider Managed Service solution.
  • ITIL Foundation, Intermediate or Expert Certifications.
  • Pre-sales experience of more than ITSM capability in the IT Workflow; ITAM, ITOM, SecOps, ITBM, IRM.
  • Experience of ServiceNow Customer Workflows & ServiceNow Employee Workflow.
  • Experience of delivering ServiceNow pre-sales solutions alongside complementary technology, vendors and integrations.
  • Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment.
  • Experience of other IT Service Management toolsets and complementary technologies.


Interested? Please apply today to be considered




Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

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