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ServiceNow Strategic Architect

Location: UK - Mobile England | Job-ID: 73921 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services


As a founding UK ServiceNow partner, Computacenter’s ServiceNow Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform. We are an Elite ServiceNow partner and use the experience from hundreds of enterprise deployments of the ServiceNow Platform to help customers achieve successful transformation outcomes.



This is a customer facing role which will require extensive ServiceNow and transformational experience in providing pre-sales support and delivery oversight and ownership for large and/or strategic opportunities where customers need strategic direction, ownership, trusted advice and/or governance for projects and initiatives involving the ServiceNow Platform to delivery outcomes and value. The role will be working in close partnership with our Solution Architects and Solution Consultants focusing on putting our customers first. 




  • Consulting with large, strategic, customers to understand and analyse business needs and objectives, provide input to the business case, and establish a programme to deliver against identified business objectives and business problems
  • Be a trusted advisor for their ServiceNow strategic direction providing a human centred approach to problem solving
  • Identify long-term opportunities for delivering innovation and enabling the customer to realise their investment in their ServiceNow Platform
  • Work collaboratively with peers to advise and recommend relevant solutions and outcomes 
  • Responsible for ensuring Organisational Change Management and future operations of the customers ServiceNow platform can be successfully delivered
  • You will shape and influence our Strategic Consulting offerings to our customers in partnership with Solution Development, Solution Architecture and Lead Consultancy teams




  • Strong leadership experience and knowledge of the ServiceNow Platform demonstrating where you have driven successful outcomes across multiple geographies and programmes
  • Specialist knowledge of, at least one, ServiceNow Workflow; Technology, Employee & Customer; with demonstrated delivery into organisations
  • Ability to share broad and specific knowledge of the business benefits that the ServiceNow Platform can provide our customers
  • Someone who is proactive, driven and takes ownership and accountability for leading and driving Strategic Consultancy in the ServiceNow Practice to our customers
  • Excellent communication, presentation and stakeholder management skills, with the ability to present to large internal and external audiences and at board / programme board level
  • Ability to present to large internal and external audiences and at board and programme board level on strategic basis, explaining architectural concepts and designs




  • Excellent employee wellbeing and opportunities to make use of our remote work policy
  • Generous training allowance to fund professional career
  • Excellent track record in offering opportunities for progression internally
  • Excellent support so you always feel as part of the team and help is readily available
  • Diverse and inclusive team



Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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