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Service Manager Group IS

Location: UK - Hatfield | Job-ID: 120381 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services



As the Senior Service Manager for Computacenter, both for Sites & People you are acting as the key engagement point into Group IS function on a day to day basis. You will understand all services provided into our Computacenter Sites and to all our employees globally. You will assure continuous improvement as well as service performance reporting, as we need to understand how effective we are. Is accountable to establish a roadmap based engagement process with the respective stakeholders (site owners), forms a technology roadmap and set’s priorities in the interest of the CC sites & people. This role does also cover other country unit topics.



  • Ensure service obligations understood, agreed and met, hold regular service reviews with all key stakeholders
  • Identify and drive optimizations of GIS service delivery (Service Improvement Plans)
  • Have a 12 month rolling roadmap in place, fully prioritised and transparent communicated to all involved and interested.
  • Set priorities in GIS for our sites, transparency of all demand



  • GIS Director Service Management



  • Good knowledge and understanding of infrastructure services as well as client based service to technically enable all our people to be the best they can
  • Is a key influencer/challenger and advocate of GIS services and services delivery capabilities into the business. Can build and manage relationships, can manage and negotiate conflict
  • Commercially driven, understands the market & challenges CC acts in
  • Solution oriented, very structured and organised
  • 3-5 years experience in a service management or similar role


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »