Senior Software Asset Manager

 Location: UK - Hatfield, UK - Nottingham, UK - Milton Keynes | Job-ID: 201588 | Contract type: Standard | Business Unit: Inhouse IT

Location:             Hatfield/Nottingham/Milton Keynes

Business Area:   BP&O - UK

Life on the team

A new opportunity has arisen within Computacenter, Hatfield/Nottingham/Milton Keynes for an experienced Software License Manager. The successful candidate will be responsible for ensuring that all of Computacenter’s license management services are provided to our customers in an effective and efficient manner as well as being responsible for managing all aspects of the software license management Best Practice tools and processes in place, performing activities such as Entitlements Management, Reconciliation activities, Software metering, re-harvesting and delivery of Vendor audits specifically (but not exclusively) IBM/Oracle

What you'll do

•             Lead and manage regular Vendor audits specifically but not exclusively IBM, Oracle, Microsoft, Adobe, Veritas

•             Lead, guide and coach Licence Analysts

•             Achieve KPIs, including Report production and distribution.

•             Undertake assignments; specifically gathering and analysing customer’s contract, entitlement, renewals and discovery data for inputting into Licence Management Tool

•             Govern data cleanse activities to ensure the optimum data quality is maintained

•             Build and develop relationships with key stakeholders across Computacenter and others

•             Adhere to administrative processes in line with company guidelines

•             Provide advice and guidance to support each customer’s best interests on software license management.

•             Ensure customer satisfaction through effective communication and managing expectations.

•             Promote and recommend Best Practice to the Customer and provide support where appropriate.

What you'll need

•             Expert technical experience within IT Industry

•             Capable of delivering Vendor audits – specifically IBM and Oracle

•             Knowledge of licensing models across the vendors for entitlements and reconciliation activities.

•             Have a good understanding of the application lifecycle process flow and licence models and metrics

•             Demonstrable experience with the analysis of discovery tool data

•             Good communication skills across a broad audience – Junior Analyst to Senior Delivery managers/ Customers / Vendors

•             Experience in at least two Licence management tools with good working experience of Snow Licence Manager

•             Strong Vendor knowledge, ideally for

• IBM
• Oracle
• Microsoft
• Adobe
• Citrix
• VMware
• Symantec/Veritas
• Cloud Licensing
• Azure
• Nutanix
• Office 365

•             Knowledge of the business benefits that technical solutions can provide

•             Excellent Customer Service management behaviours

•             Good communication and documentation skills

•             Excellent time management skills

•             Microsoft Software Licensing and/or Software Asset Management accredited (MCP)

•             Experience in services organisations and environments would be advantageous

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.