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Senior Service Manager GBS

Location: UK - Hatfield, Germany - Ratingen | Job-ID: 41482 | Contract type: Standard | Business Unit: IT Project Management




As the Sen SM for Business Service you are acting as the key engagement point into GIS on a day to day basis. You will understand all services provided into GBS and will assure continuous improvement as well as service performance reporting. So we gain a good understanding of the effectiveness we are providing. Is accountable to establish a roadmap based engagement process with the respective stakeholders, forms a roadmap with a 12 month view into the future. Set’s the priorities for GBS within GIS.




  • Ensure service obligations understood, agreed and met, hold regular service reviews with all key stakeholders
  • Identify and drive optimizations of GIS service delivery (Service Improvement Plans)
  • Have a 12 month rolling roadmap in place, fully prioritised and transparent communicated to all involved and interested.
  • Set priorities in GIS for GBS, have full transparency of all demand





GIS Director Service Management





Good knowledge and understanding of Finance, HR, Facility, Legal and other areas of business service, their priorities and challenges

Is a key influencer/challenger and advocate of GIS services and services delivery capabilities into the business. Can build and manage relationships, can manage and negotiate conflict

Commercially driven, understands the market & challenges CC acts in

Solution oriented, very structured and organised


3-5 years experience in a service management or similar role


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »