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Senior Delivery Lead

Location: UK - Edinburgh, UK - London | Job-ID: 130502 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

 

 

Customer Site - Stratford (London) 

 

A great new opportunity has become available working as the Senior Delivery Lead on one of our prestigious clients  working within Delivery Leadership UK, and as part of the Group Delivery Division. 

 

As the Senior Delivery Lead you will be accountable for leading the delivery of the contracted Run Services for the account, as well as this role being seen by the customer as a critical senior role within their extended organisation.

 

You will lead and manage the delivery team, both directly and through matrix management. You’ll implement and operate an effective governance model to ensure that the services are delivered to satisfy both the Customer’s and Computacenter’s required outcomes, including but not limited to service levels, customer satisfaction and financial targets. You’ll also play a key role in the account leadership team working together to grow Computacenter’s business with the Customer.

 

You’ll have a role to play as a coach and mentor to other employees to ensure the continuous development of Computacenter and its people, not just as a Line Manager within your own team. You’ll also have a responsibility to engage and play a part as a senior manager in the wider organisation, working within strategic change and ongoing transformational initiatives in our Group Delivery business.

 

 

If you are someone who has previous Service Management or Delivery Management experience, and wants a role that will develop, challenge you, as well as raise your profile within both Group Delivery and CC, then this is the role for you!

 

 

 

What you will be doing:

 

 

  • Delivery Leadership: Lead and Manage the delivery of the contract scope of IT Services (Run Services) to achieve the contractual service levels, delivery outputs and service outcomes
  • Change Delivery Management: Support our Group Services colleagues during the delivery of change services.
  • Business Leadership: work with the Service Director to support, socialise and lead an account strategy and execution plane.
  • Contract Management: Support our Group Services colleagues in the negotiation and agreement of new contracts within the Customer account
  • Financial Management: Lead and manage the delivery of contracted Run Services to ensure accurate forecasting and cost management to achieve or exceed the agreed baseline cost targets
  • Relationship Management: Work in partnership with the Service Director and Account Manager(s) in the Relationship Strategy and stakeholder management activities for the account as agreed.
  • People Management

 

 

 

What you’ll bring:

 

 

  • You’ll be an experienced practitioner in IT Service Management. 
  • You’re likely trained in ITIL to Expert status.
  • You’ll know that it’s not all about ITIL.  You’ll be able to show that you understand how IT services fit in a customers’ business and how we as a service provider can add value.

 

 

What’s in it for you?:

 

 

You will be working with one of our prestigious customers gaining exposure both within the customer but also with Computacenter, giving you the chance to elevate you career and profile. This role will give the potential steppingstone to become a Delivery Director, you will lead people, this a a true career development opportunity.;

 

 

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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