Senior Business Analyst

 Location: UK - Hatfield | Job-ID: 208216 | Contract type: Standard | Business Unit: Business Operations & Administration

Life on the team

We deliver, manage and maintain the systems that support Computacenter’s business. This includes our IT infrastructure (network, e-mail, file/print, internet) and our core applications. Our mission is to be recognised as an approachable, flexible and responsive division which understands our customers’ needs and is committed to delivering innovative, cost-effective services. 

In the Senior Specialist role, you will elicit, define, and deliver change to elate our internal stakeholders as well as our customers. We are seeking analytical, hands-on individuals with a passion for technology, keen to work within a diverse systems landscape. You must be adaptable, keen to learn new skills and platforms and motivated to deliver excellence.

Does this sound like you? Then please read on!

What you’ll be doing

At Computacenter, you will have the chance to help drive our business in to the future as part of a global delivery team. We are going through a period of major change and investment in our systems, and we are recruiting innovative people to join us on our journey.

You will work closely with the stakeholders in our technology sourcing business, to analyse, develop and innovate solutions on our web shop, quoting and ordering systems as well as several other home-grown applications and platforms.

This is an exciting opportunity to join the Operational Delivery function, where as part of a growing team, you will be given autonomy and freedom in your role to help shape and drive Computacenter’s vision. 

What you’ll bring

The successful candidate will have at least 5 years’ experience, ideally working across a range of different platforms and technologies. You will need to have expert knowledge of requirements gathering, running POC’s, working with user stories/journeys, as well as excellent communication and influencing skills. This role will require occasional travel overseas to other CC locations.

Skills you’ll need:

• Analytical thinker with strong commercial awareness
• Demonstrable experience in defining and driving change across multiple platforms
• Able to work with stakeholders to define use cases, user journeys
• Understand the stakeholder perspective but be prepared to challenge the status quo
• Able to clearly articulate clear requirements to internal teams, development partners, and offshore teams
• Able to recognise business challenge, investigate where we can leverage our platforms, run POC’s and present those opportunities back to our stakeholders
• Excellent documentation, communication, and interpersonal skills
• Work closely with development teams to ensure that required outcomes are realised, extensible and are consistent with the Computacenter strategy and systems roadmap
• Excellent analytical, and creative problem-solving skills.

Skills that will give you an advantage:

• E-Commerce, or order management/supply chain experience
• UX design experience (including prototyping/mock ups)
• SAP E-Commerce Cloud (Hybris) and/or Salesforce
• Understanding of integration (applications/middleware)
• Cloud service integration
• Background in applications development (developer experience).

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.