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Second Line Analyst - SCCM

Location: UK - Hatfield | Job-ID: 86099 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services

 

Second Line Analyst - SCCM experience

 

Overview

The role will be tasked with using SCCM to import the applications and carry out a test deployment.

Troubleshoot to a 3rd line level including debugging installations via log files and IT skills are a part of this role.

 

Role Responsibility

  • Responsible for communication and interaction with identified business users.
  • Update of all assigned records in the workflow tool
  • Import of packaged application into SCCM
  • Creation of AD groups ready for deployment
  • Test deployment from SCCM (OAT)
  • Escalation of issues to the team lead/local management.
  • Investigation of possible application dependencies and escalation to technical authority.
  • Troubleshooting of application error messages during installation


In each of the above duties the following approach is required:

  • To work effectively with their project team, their customer, their management, and the others stakeholders in Computacenter and the project. This must include effective communication, working with customers, Computacenter sales teams and internal and external service providers to develop relationships and hence increase sales.


The Ideal Candidate

  • Must be able to undertake SC clearance
  • Customer facing experience
  • Office365 experience
  • Basic knowledge of the Application Logistics Lifecycle
  • General Windows support and configuration experience
  • Good Communication skills, written and verbal.
  • Knowledge of MSI and/or App-V technologies
  • Basic knowledge of VBScript
  • Knowledge of SCCM – importing applications, collections and advertisements
  • Group Policy and local permission setting knowledge
  • Ability to troubleshoot application error messages and diagnose the fault
  • Ability to undertake complex multi-layered application dependency investigation
  • Holds current driving licence and able and willing to drive

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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