Salesforce Senior Functional Consultant

 Location: UK - Hatfield | Job-ID: 216871 | Contract type: Standard | Business Unit: Information Technology

Senior Functional Consultant – Salesforce

Life on the team
As a Salesforce Senior Functional Consultant, you will be responsible for the design & implementation of the associated platforms/modules that underpin multiple services supporting Computacenter’s enterprise and partner services. You will work with team-members and other product teams and GIS Peers to provide best in class solutions and facilitate agile delivery. 

What you’ll do

Functional Design, Build, Testing and Implementation - 60 %

• Capture and validate requirements (functional & non-functional).
• Create functional/technical specifications together with peers based on those requirements and inter-system dependencies.
• Create the technical solutions in time and budget, and according to defined quality standards and processes.
• Act as a point of escalation/expertise on complex issues and support other team members.
• Perform / support System testing ensuring the solution is suitable to progress to Business test.
• Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
• Establish productive relationships and networks at Senior Management level to build and maintain customer relationships.

Quality Standards & Knowledge 10 %

• Adhere to quality measures and standards in the relevant specialist area and ensures that these are continuously used.
• Make changes to services without unplanned outages by performing effective design and config activities.
• Identify system optimizations pro-actively and continuously and provide proposals for optimization projects.
• Is knowledge leader and shares knowledge pro-actively to help improving functional team performance and efficiency.
• Document all work in accordance with agreed standards and conduct reviews and updates of all relevant specifications and deliverables.

Technical Evaluation & Research 15 %

• Works together with peers and colleagues and partners to develop options of enabling new technologies in the CC system landscape.
• Searches proactively for improvement options in their relevant area.
    

Leadership and escalation management 15 %

• Take functional leadership of project teams where suitable.
• Support cross-team and cross-country work processes.
• Lead internal and external teams and set targets and criteria to monitor those teams.
• Act as contact point in escalations and take accountability where relevant to solve issues quickly, and manage stakeholders.

What you’ll need

• Extensive experience as a Salesforce Functional Consultant or Product Owner.
• Strong understanding of the Salesforce platform, including Sales Cloud, Service Cloud and CPQ (Configure, Price, Quote) implementations.
• Any experience with Revenue Cloud Advanced (RCA) and Agentforce would be highly beneficial.
• Comprehensive knowledge of the system functionality from both a user and a system configuration perspective.
• Able to document system design requirements and specifications in a clear, unambiguous manner.
• Competent user of the MS Office product suite (Visio, Word, Excel, PowerPoint),
• A good understanding of the infrastructure supporting the applications especially interfaces.
• Good understanding of software development principles and methodologies.
• Takes a logical, analytical approach to problem solving and takes responsibility in resolving.
• Writes and speaks fluently on all aspects of work and communicates effectively.
• Has experience in project management and is able to lead functional teams in a successful and efficient manner.
• Works effectively as part of a team and can lead a team functionally.
• Experience working in Agile development environments.
• Excellent communication and stakeholder management skills.
• Salesforce certifications such as Salesforce Certified Administrator, Sales Cloud, Service Cloud, CPQ
• Background in enterprise-level digital transformation projects.

Desirable

• Project Management Skills.
• Business Process background.
• Risk Analysis methods, techniques and tools.
• Qualified in relevant professional qualification.
• Able to demonstrate a strong commercial mindset.
• Frameworks and processes, etc., e.g. ITIL, SAFe, DevSecOps, etc.
• Operational tooling, e.g. ITSM, AIOPs, monitoring & alerting, etc.

If you are passionate about driving innovation and excellence in Salesforce solutions, we invite you to apply and become a key contributor to our digital transformation journey.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!