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Salesforce CRM Product Owner

Location: UK - Hatfield | Job-ID: 174441 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services


Team Overview

An expert group function that primarily supports the sales and finance communities. We are an integral part in supporting the implementation, adoption and development of business platforms. As a team we are incredibly collaborative, high energy and successful.


Position Summary

Global responsibility for Computacenter’s Salesforce CRM platform, reporting to the Group Head of Sales Operations and Finance Enablement.


Key Responsibilities

  • Own the Salesforce development roadmap and prioritise changes with the business, acting in a product owner capacity i.e. a subject matter expert.
  • Co-ordinate with other product owners to ensure changes work across multiple areas.
  • Review/approve requests for licences and work with the IS Salesforce team to ensure that our utilisation is optimal.
  • Line management of CRM analyst and responsibility for meeting SLAs, providing day to day guidance and cover for absence.
  • Work closely with sales operations functions in each country to drive adoption and consistency of approach, monitoring and dealing with issues.
  • Ensure that changes in the business structure are reflected within Salesforce in a timely manner.

Simple terms:

  • Ensure smooth operation
  • Drive adoption
  • Develop the offering

Focus on deriving business value from the investments, while technical operation of the platform is underpinned by an IS team.



Skills and Qualifications

  • Past experience with Salesforce highly beneficial
  • Leadership qualities
  • Ability to listen, guide and facilitate to a consensus
  • Ability to follow technical concepts and join the dots
  • Ability to work with others / communicate / manage expectations effectively


Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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