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SOM Specialist

  • Excited about delivering great Customer Service?
  • Want to work for a Global technology Company?
  • Looking to be part of a high performing team?
  • Have a “can-do” attitude and high attention to detail?

 

If the answer is YES to all the above then please keep reading.


Our prestigious client has a number of Sales order specialist roles based in Reading or Hatfield with immediate start dates.


This exciting role will be to provide effective and efficient sales order management with a “right” first time mentality. You will be responsible for processing sales orders and a number of other post-sales tasks for key clients including reporting, customer communications, Customer queries and cash management, with the overall goal of delivering great customer service for our portfolio of products that cover both national and global clients.

 


Main Responsibilities

 

  • Processing customer order accurately with team SLA targets
  • Ensure all orders are checked to ensure they are correct to quote, configured correctly, in line with sourcing supply
  • Ensure all pricing agreements and discounts are applied to customer orders
  • Liaise with customer management team and sales team if there are any issues with order or specifications
  • Liaise with suppliers and 3rd party partners to ensure the delivery of orders
  • Ensure compliance of orders ie overseas/global orders
  • Processing returns and ensure credits are processed on system
  • Resolving any order/invoicing queries

 


The Ideal Candidate

 

  • Previous experience within Sales order processing/customer service position with in the IT industry preferred
  • Experience in handling large, complex and domestic and international customer orders/projects
  • Able to provide outstanding customer service
  • Must have excellent attention to detail and problem-solving skills
  • Must be able to work on own initiative
  • Strong communication skills with the ability to build effective relationships
  • Able to work to deadlines
  • Knowledge of project coordination is desirable but not essential
  • Excellent team player

 

So…what’s in it for you? You will get the opportunity to work at the forefront of a globally recognised IT service provider, with access to the latest technologies. Furthermore, you will be given the opportunity to enhance your skills through training and regular mentorship, enabling the growth and progression throughout your career.


If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Apply now »