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Order Management Associate

Location: UK - Hatfield, UK - London | Job-ID: 139101 | Contract type: Fixed Term Contract | Business Unit: Office & Administration

 

Title: Order Management Associate 

Location:  Hybrid-working from Hatfield or London (dependent on candidate location) 

Hours: 09:00 to 17:30 – Monday to Friday 

Role Type: Fixed-term contract

 

Team overview 

 

Our Sales Order Management team are responsible for processing sales orders for our portfolio of products that cover both national and global clients. 

 

This fun and friendly team provide effective and efficient support to our sales team and clients to ensure Computacenter’s high standards and customer centric values are achieved with every order we receive.  

 

What you’ll be doing 

 

  • Processing high volumes of customer orders accurately with team SLA targets 
  • Ensure the accuracy of all orders to ensure they are correct to quote, configured correctly, in line with sourcing supply 
  • Ensure all pricing agreements and discounts are applied to customer orders 
  • Liaise with customer management team and sales team if there are any issues with order or specifications 
  • Liaise with suppliers and 3rd party partners to ensure the delivery of orders 
  • Ensure compliance of orders ie overseas/global orders 
  • Processing returns and ensure credits are processed on system 
  • Resolving any order/invoicing queries. 

 

 

What you’ll bring 

 

  • Previous experience in a high-volume order processing and/or data entry role 
  • Experience in handling large and complex customer orders/projects 
  • Able to provide outstanding customer service 
  • Must have excellent attention to detail and problem-solving skills 
  • Must be able to work on own initiative 
  • Strong communication skills with the ability to build effective relationships 
  • Able to work to deadlines 
  • Knowledge of project coordination is desirable but not essential. 

 

Why should you join the Order Management team at Computacenter  

 

You’ll be joining a fun, inclusive and diverse team which will be focussed on your development and training you to specialist level.  

 

You’ll also get: 

  • A competitive basic salary 
  • Hybrid-working – 2 days per week working from home 
  • The option to buy additional holiday 
  • Health and wellbeing benefits including a virtual GP service 
  • Exclusive discounts from our technology partners (HP, Dell, Apple etc) 
  • And much more……. 

About us 

 

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business.  

 

Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 18,000 people worldwide. 

 

We are strongly recommended by customers for the way we help them achieve their goals and are the preferred route to market for technology providers. 

 

We are proud of the working environment that we have created; where people want to join us and stay with us. We have a fantastic reputation within the industry and offer the perfect place for you to learn, earn and have fun. 

 

Interested in joining a company with a strong sense of community? 

 

We’re growing. We’re hiring. We encourage. We empower. We support. 

 

#winningtogether 

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