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Order Management Associate

Location: UK - Hatfield, UK - Edinburgh | Job-ID: 139101 | Contract type: Permanent | Business Unit: Office & Administration


Role title: Order Management Associate

Location: Hatfield or Edinburgh (with hybrid-working)

Duration: Permanent - Full-time


Team overview


Group Technology Sourcing (GTS) is commercially minded customer service function accountable for delivering great experiences for our customers in the sourcing of their technology requirements.


With a team of over 600 colleagues across the Group we have a range of skills focussed in pre-sales, order management and the post sales operational space. Our teams have a deep understanding of Computacenter's customer needs and contracts. We support the growth agenda by working closely with GTS, Country Unit Sales and Delivery colleagues to ensure that we have the right skills and alignment to support both retention and growth of customers.


This fun and friendly team provide effective and efficient support to our sales team and clients to ensure Computacenter’s high standards and customer centric values are achieved with every enquiry and order we receive.


What you’ll be doing

  • Processing high volumes of customer orders accurately with team SLA targets
  • Ensure the accuracy of all orders to ensure they are correct to quote, configured correctly, in line with sourcing supply
  • Ensure all pricing agreements and discounts are applied to customer orders
  • Liaise with customer management team and sales team if there are any issues with order or specifications
  • Liaise with suppliers and 3rd party partners to ensure the delivery of orders
  • Ensure compliance of orders ie overseas/global orders
  • Processing returns and ensure credits are processed on system
  • Resolving any order/invoicing queries.

What you’ll bring

  • Previous experience in a high-volume order processing and/or data entry role
  • Experience in handling large and complex customer orders/projects
  • Able to provide outstanding customer service
  • Must have excellent attention to detail and problem-solving skills
  • Must be able to work on own initiative
  • Strong communication skills with the ability to build effective relationships
  • Able to work to deadlines
  • Knowledge of project coordination is desirable but not essential.

Why should you join the Order Management team at Computacenter?


You’ll be joining a fun, inclusive and diverse team which will be focused on your development.


You'll join us on a 12-month training programme where you'll learn and gain the experience you need to excel in your role and work towards your professional goals.


You’ll also get:


  • A competitive basic salary
  • Hybrid-working – 2 days per week working from home post training
  • The option to buy additional holiday
  • Health and well being benefits including a virtual GP service
  • Exclusive discounts from our technology partners (HP, Dell, Apple etc)
  • And much more…….

About us


Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.


#winningtogether #peoplematter


Equal opportunities


At Computacenter, we strive to create a working culture where all our people can be free to be themselves; where they are valued, respected and supported to reach their full potential and experience a sense of belonging.


We recognise that not everyone starts from the same place. As part of our meritocratic approach, we take steps to ensure that there is fair and equitable access to opportunities for all. We are a proud equal opportunities employer and we take our equality responsibilities seriously when we consider qualified candidates for employment without regard to age, disability, ethnicity, gender identity, marital status, pregnancy, parenthood, religion or belief, sex or sexual orientation, veteran status, or any other characteristics protected by law.


Our commitment to equal opportunity and zero-tolerance of discrimination extends to all aspects of the employment relationship, including, but not limited to, hiring, promotions, working conditions, compensation, and benefits.


Our approach to where we work is simple: we want to help our people effectively navigate hybrid working. Our offices continue to be a place where we connect and collaborate with each other.

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