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Project Manager - ServiceNow

Location: UK - Hatfield, UK - London, UK - Birmingham, UK - Manchester, UK - Mobile England | Job-ID: 96722 | Contract type: Standard | Business Unit: IT Project Management


Project Manager - ServiceNow (Mobile Role)

As a founding UK ServiceNow partner, Computacenter’s ServiceNow Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform.  We are a team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for helping Computacenter and our customers maximise the benefits of the ServiceNow Platform. We are an elite ServiceNow partner and use the experience from hundreds of enterprise deployments of the Now Platform to help customers achieve successful transformation outcomes.


The Solutions Development Project Manager role is a new role created in response to the growing demand within Computacenter for both:

  • Standardised products (accelerators) based on the ServiceNow platform that enhance Computacenter’s propositions and the interaction with our clients
  • Applications to help our Group Delivery functions to innovate, improve customer experience & lower the ‘cost to serve’

Key Accountabilities and Responsibilities

  • Directing and managing project delivery across the entire project lifecycle for accelerator products, from initial engagement with the internal client and project initiation, through to requirements analysis and capture, build, testing, productization and project review
  • Reaffirming project scope against project objectives and goals, in collaboration with senior management and stakeholders
  • Effectively communicating project expectations to team members and internal customer stakeholders (including roles/responsibilities and areas of the project requiring essential internal customer involvement/input)
  • Estimating the resource and stakeholder participation required to achieve project goals
  • Determining and assessing the need for additional staff and/or consultants and liaise with the Resourcing team to obtain additional staff
  • Identifying and resolving issues and conflicts within the project team
  • Identifying and managing project dependencies and critical path
  • Planning and tracking project timelines and milestones using designated tools
  • Developing and delivering progress reports, proposals, requirements documentation and presentations
  • Determining the frequency and content of communications and status reports from the project team, analyse results, and troubleshoot problem areas
  • Coaching, mentoring, motivating and supervising project team members

Skills and Experience

  • The Solutions Development Project Manager will have:
  • Previous experience of managing IT Service Management related projects
  • Previous experience of managing IT transformation or software development projects (preferably ServiceNow related)
  • Solid presentation and meeting facilitation skills
  • The ability to engage with customers at all levels of seniority
  • Excellent written and verbal communication skills
  • Good knowledge of the different ITIL disciplines and the implementation applications to underpin them
  • The Solutions Development Project Manager will:
  • Be self-managing and capable of working alone or as part of a team

The Solutions Development Project Manager may also have:

  • Some experience of managing the delivery of applications that are to become products
  • Some knowledge of the ServiceNow platform
  • Software Development Lifecycle experience
  • Experience of Agile projects, preferably as a Scrum Master or equivalent

Educated to degree or equivalent level (preferable)

  • Training, and preferably certification, in Project Management methodologies (Prince2/PMI/Agile)
  • ITIL accreditation to at least ‘Foundation’ level (preferable)




Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

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