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Major Incident Manager (24/7)

Location: UK - Hatfield | Job-ID: 141201 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services


Role Responsibility
Part of a Major Incident Manager team based in the UK, you will enjoy an environment where people support and respect each other and work collaboratively to support our most prestigious customers and internal stakeholders. Taking full responsibility for Major Incident Management from initiation until an acceptable client resolution or work around is in place, while having total ownership of incidents, the resources engaged and all communications is all part of this exciting and challenging role. You will not only work as the in a service integrator MIM function, but also as a key part of customer Eco-systems. We have a dynamic environment which will allow you to grow and develop here at Computacenter.
24x7 environment.


The Ideal Candidate
You should have ITIL Foundation V3 as a minimum. Your experience in a customer-focused Major Incident Manager role will have already given you insight into issue resolution, stakeholder engagement and customer satisfaction. Bringing experience as a successful high level Major Incident Manager handling incident management in an outsourced managed services MIM function or vendor MIM function. What we also look for, is a positive, can-do attitude, plus an understanding of internal customer business needs. Computacenter can offer you a real chance to be part of a great team, essential to our function; this will allow a successful person to be well regarded with great prospects and growth.


You will be expected to
•    Keeps the customer at the heart of everything you do even when faced with uncertainty and pressure
•    Communicate and/or present effectively to groups including stakeholders at all levels
•    Show a high level of command and control during conference calls with all stakeholders
•    Develop and maintain collaborative working relationships with all stakeholders
•    Probe and identify underlying causes of issues before suggesting solutions
•    Effectively manage or escalate issues and takes full ownership of appropriate follow-up actions
•    Willingly make sacrifices to ensure delivery and to also recognise the sacrifices of other
•    Proactively contribute to team performance


Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

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