Apply now »

Identity Manager - GIS Workplace

Location: UK - Hatfield, UK - London, UK - Reading, UK - Nottingham, UK - Maidenhead | Job-ID: 83121 | Contract type: Standard | Business Unit: Inhouse IT


Identity Manager – GIS Workplace






We are looking for an experienced Identity Manager to work alongside the Head of Identity and Access Management in supporting the GIS Workplace team with management of user access to internal corporate IT systems on a global scale.  You will be an expert in the operational aspects of identity management with a passion for detail and the determination to deliver excellence from this essential part of the Workplace team.


The Identity Manager role is responsible for the day-to-day operation of the identity management service, ensuring that all users (whether they are staff, contractors, partners or customers) can be and have been correctly authenticated into the various areas of the corporate or partner networks.  This is a service management and personnel leadership role with specific knowledge in Identity and Access Management from the user identity management and verification perspective.  The role is responsible to the business for account identity assignments, modifications and removals; as required as part of an employee’s career journey through Computacenter.  Furthermore, the role is responsible for ensuring that the appropriate checks are made when authenticating a user to ensure a secure environment but with the least impact to the user’s experience. 


This is a fantastic opportunity in one of the UK’s leading IT service providers to deliver an essential service to the business in the management of over 17,000 users worldwide.


Roles & Responsibilities


The successful candidate will be experienced in operational identity management with a proven track record of service delivery and team leadership.


This role requires a firm understanding of the principles of identity management but also requires the successful candidate to drive the user experience within the confines of operational security.  The role will challenge the successful candidate with a balancing of two opposing requirements of transparent and easy access for the user alongside acceptable levels of security and compliance to ensure the company exposes the minimum of a breach capability footprint.


The GIS Workplace Identity Manager will report to the Head of Identity and Access Management and will form an essential element of the department delivering a secure and reliable working environment to Computacenter’s 17,000 users.


Key Responsibilities and accountabilities:


            •             Be responsible for the operational provisioning and de-provisioning of user accounts into Computacenter’s core systems using Active Directory, and Azure AD;

            •             Manage the design of the Identity Management model, and implement development in line with departmental strategy;

            •             Own the operation of the core tools required to manage the identity provisioning and management framework;

            •             Have overall responsibility for the design, quality, availability and suitability of request forms in Computacenter’s Request Management system relating to identity provisioning;

            •             Ensure that approval workflows for account requests are appropriate to mitigate risk but minimal enough to promote a transparent operation;

            •             Manage and maintain the MFA and Conditional Access systems and contribute to the development of perimeter ingress mechanisms.

            •             Be a user experience advocate; driving an enhanced user experience wherever possible;

            •             Manage a team of provisioning analysts to support the provisioning service;

            •             Meet with key stakeholders to the identity service periodically to ensure expectations are being met and changes to service are conveyed;

            •             Engage with the department’s reporting function to ensure reports, presentations and event monitoring is performed to expectation;

            •             Perform investigations and present findings on exceptions or incidents that are relevant to provisioning and access activities;

            •             Provide internal and external audit support.


Key Requirements:


            •             5+ years of relevant experience in an IT Identity Management position;

            •             5+ years team leadership experience;

            •             Experience in the deployment and management of Identity Management mechanisms (MFA, Conditional Access, SSO, etc.);

            •             Experience of migrating from on-premise to cloud in a large corporate setting an advantage;

            •             Familiarity with Remedy ITSM, Biomni FrontOffice, Active Directory, Microsoft Azure;

            •             Familiarity with industry leading IGA tools (Sailpoint, Quest, Saviynt, etc.)

            •             Excellent report writing skills, with competencies in Word, Excel and PowerPoint;

            •             Capable of reporting to a range of seniority levels, including Executive;

            •             Competent with recruitment, one-to-one and annual appraisal personnel tasks;

            •             Be able to converse at a business level in English;

            •             A meticulous attitude towards problem-solving;

            •             A desire to own and develop a service as a self-starter.


Recommended Certificates:


            •             ITIL Specialist

            •             Microsoft Azure Fundamentals

            •             A recognised qualification in Identity Management or Security (CIAM, CAMS, CISSP, CCSP, etc.)


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »