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ICT Support Technician Apprentice

 Location: UK - Hatfield | Job-ID: 214885 | Contract type: Fixed Term Contract | Business Unit: System Engineering & Technicians

Life on the team 

Salary: £19,500  

Start date: 1st September 2025 

Location: Hatfield 

Programme length: 18 months 

Contract type: Fixed term 

Application process: This will involve an online application and an interview. Please also note there will additional screening required from our training provider. 

 

Logistics & Technical Services (LTS) and Field & Lifecycle Services (FLS) provide world-class Technical Engineering and Logistics Services to our customers. Delivering efficiency and a high level of quality. 

Both workshops support the Swap and Configuration areas of the business offering a complex build and repair service for all major manufacturers and customers. As a digital support technician apprentice will be working with a team of approximately 20-30 engineers supporting our external customers. These include government departments, financial institutions, pharmaceutical companies, and many others spread across the UK and Europe. We also work with various major manufacturers such as Lenovo, Dell, HP, and Cisco. 

Working alongside our team of highly skilled engineers will help you develop your skills and knowledge and potential to move into other areas of the business.  

  

What you’ll do 

For the duration of your programme, you will be studying towards an Information Communications Technician Support- Level 3. Throughout your apprenticeship, you will dedicate 80% of your time in work and 20% to studying toward your qualification.  

We are looking for multiple individuals to join our SWAP team, to work alongside our team of engineers within the Hatfield workshops to support our customer’s IT equipment and services.  

 You will also be supporting in the following:  

  •  Diagnosing, testing, repairing, and cleaning a range of Laptops, Desktops, Workstations, servers, and handheld devices. 

  • Preparing quotations for customers. 

  • Using our internal IT systems for stock control, ordering parts, and updating customer tickets. 

  • The opportunity to work in different areas of the LTS & FLS business. 

 

What you’ll need 

  • You’ll have a strong interest in IT and a minimum of two GCSEs graded 4-9 (C-A*) including English language and Maths. 

  • You’ll be driven with a strong work ethic. 

  • You’ll have a willingness to learn with great attention to detail. 

  • You’ll be enthusiastic, engaging, and have good communication skills. 

  • You’ll be proactive and good at managing your time. 

  

Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider. 

Please note you will not be eligible for this apprenticeship programme if you already hold or are currently working towards a qualification at the same or a higher level in a similar subject i.e. A Level, BTEC, or Degrees in technical subjects.  

 

 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. 
 

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