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Group Information Systems - Head of Customer Engagement

Location: UK - Hatfield | Job-ID: 130266 | Contract type: Standard | Business Unit: Inhouse IT


Group Information Systems – Head of Customer Engagement

Location:             Hatfield / Manchester


Computacenter is Europe’s leading independent provider of IT infrastructure services, enabling users and their businesses with almost 18,000 employees globally.

This opportunity is an exciting Senior Leadership role, setting strategy for all aspects of the Tooling Enablement Organisation function/Customer Engagement. Tooling Enablement is a key function for us who, by delivering technology outcomes for new or existing portfolio of customer through both “Pre-Sales support & In-Life Engagement”

To enable you to undertake this, we must ensure full engagement with all necessary stakeholders both inside and outside of our Group IS function.  


Key Responsibilities

•             Lead, steer and set strategy for Tooling Enablement

•             Drive and assure alignment of strategy with key business stakeholders

•             Assure full understanding of the pipeline for TE and other GIS teams

•             Establish productive relationships and networks on all levels

•             Enable the TE team members to be successful in their roles/jobs

•             Manages a team across the Group over multiple geographies

•             Ensure customer and employee satisfaction is as expected

•             Assure robust and reliable engagement process in place

•             Accountable for overall budget of TE


The ideal candidate

•             Is a true and engaging leader, people matter

•             Very good understanding of the contractual services we offer

•             Good presentation & communication skills

•             Experience of managing cross country and P&L/budgets

•             Experience to develop divisional strategy aligned with business needs

•             Dealing with and influencing multi-tier management

•             Fluent English, ideally another core country language


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »