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Global Process Owner

 Location: UK - Hatfield, UK - London, UK - Reading, UK - Nottingham, UK - Manchester, UK - Milton Keynes | Job-ID: 206248 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

 

Computacenter is a leading provider of IT Services and Solutions and is looking to recruit another Global Process Owner to join the Process Excellence team. You will be responsible for the entire end-to-end process, leading innovation into the process which impacts results, increases our customer satisfaction, heighten efficiencies, and contributes to the business for it to meet business objectives and goals.

 

This job will need a high degree of emotional intelligence, where you are able to influence and manage the expectations and delivery across all levels. Experience in managing change through to completion, process optimisation, data driven decision making and influencing senior stakeholders will be essential to the role.

There are over 1,300 staff globally in these areas and therefore international travel is required for the role.

 

What you’ll do

 

  • Responsible to standardise, automate, and optimise processes within the specific area of responsibility.
  • Ensure that the right quality and quantity of resources are aligned to the process teams to drive the agreed improvement initiatives.
  • Acting as a member of a Design Authority team to ensure that the processes meet the needs of the business and the supporting functions.
  • Secure buy-in of key stakeholders and members of the relevant functions throughout all business units on an ongoing basis as process designs evolve and change.
  • Ensure delivery of change is driven through from infancy to change adoption.
  • Coordinate development monitoring of end-to-end process success metrics.
  • During and following implementation become a champion for continuous process improvement.
  • Measures the effectiveness of process on a continuous basis and articulate the benefits and outcomes delivered.

 

What you’ll need

 

  • Proven experience of working in a senior position in an operations environment or of process transformation.
  • Ideally some Salesforce knowledge
  • Is an expert in process improvement techniques and actively promotes their adoption across their organisation(s).
  • Has experience delivering change programmes to the highest standard.
  • Can identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
  • Contributes to the vision and strategic planning process for their function and the company.
  • Encourages team to think globally across businesses and geographies by challenging others to focus on the impact on the customer and/or the business.
  • Leader to others in building and maintaining productive cross-functional relationships with others drive results.
  • Consulted as an expert with in-depth knowledge and experience of process ownership.
  • Drives execution of initiatives and recommendations, resolves conflicts and gains buy-in from stakeholders across the business.
  • The ideal applicant will have strong French language skills, German could also be an advantage.

 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business. 
 

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