Global Head of Product Management - SAP

 Location: UK - Hatfield | Job-ID: 212446 | Contract type: Standard | Business Unit: Information Technology

Life on the team

Computacenter is a leading global provider of IT infrastructure and services. We help clients optimize their technology investments, providing end-to-end solutions, including strategy, implementation, and support. As a market leader in IT services, Computacenter is dedicated to delivering outstanding value and cutting-edge solutions to our customers worldwide.

We are looking for a new "Global Head of Product Management - SAP" to oversee the design, implementation, maintenance, and operation of our SAP platform, leading global Agile teams formed of business stakeholders and technical resources to manage and prioritise the strategic development of the platform, ensuring that we maximise the value of our investment, with consistent and fast delivery, close to the customer.

What you’ll do

As Product Owner for our Global SAP Platform, you will be responsible for overseeing the strategy, design, implementation, maintenance, and operation of the platform.

This fundamentally underpins multiple services delivered to support Computacenter’s enterprise resource planning, financial management and accounts, warehouse logistics and procurement / partner services. 

You will have full responsibility for the management of the ‘product’, including platform / operational responsibilities (high availability, repeatable upgrades), delivery of the product backlog, associated investment required to achieve the desired business value and close stakeholder management of the Business Product Owner community.  You will: 

• Work with the Technology Office and other teams to develop and implement a strategy that meets our current and future needs including a vision of the future; developing and prioritising a 3-year roadmap for deployment and adoption; and an enterprise architecture that describes the current and future state.
• Establish standards, policies and procedures that govern the design, build, test, implementation, and usage. 
• Define and secure agreement, sponsor and drive the execution of investments initiatives and improvements ensuring they are delivered to the required time, cost and quality and they deliver the anticipated outcomes and benefits.
• Operate the services to the expected service levels, cost points. 
• Maximise the responsible deployment and adoption of SAP platform services and manage the utilisation of platform services.
• Work with Cybersecurity and other GIS teams to keep our SAP services secure from threats.
• Work closely with the community of Business Product Owners, and your respective agile teams. 
• Chair a monthly Product Council

What you’ll need

Leadership requirements:

• Accountable for the profit and loss of the individual Cost Centres under their responsibility. Including additional expenses such as external resources, licensing, software, hardware, and invoices.
• Accountable for the Strategic leadership & management of their capabilities & teams.
• Accountable for the division keeping in line with the Design Authority within the IT Operating Model 
• Owns the business interface, working through the Strategic Partnering function, for the division building creditability and relationships with senior stakeholders, including CC Exec.  Taking the technical knowledge, assessing, and translating into business language
• Accountable for driving effective communication within the division.
• Leading, developing, and supporting a team of managers and employees, across a large, global, and interdisciplinary team.
• Accountable for driving urgency and commitment to high standards of ethics, regulatory compliance, customer service with business integrity.  With an unyielding focus on customer service excellence.

Essential knowledge

• S4 Hana knowledge
• Frameworks and processes, etc., e.g. ITIL, SAFe, DevSecOps, etc. 
• Operational tooling, e.g. ITSM, AIOPs, monitoring & alerting, etc. 
• SAP platform specific product knowledge and the ability to manage a community of SAP product experts. 
• Relationship building and collaboration skills across diverse and matrixed stakeholders and customers.
• Ability to lead a constructive retrospective session with respect to processes, tools, practices, and outcomes.
• Excellent problem-solving and analytical skills, including experience interpreting data, sometimes with limited context and direction.
• Demonstrate expertise in strategic thinking and strong business acumen. 
• Demonstrated success in defining and building products.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.  
• 3-5 years of product management or related experience OR a strong track record of customer-centric thinking that indicates future success in this role. 
• Significant experience in customer- and user-facing roles

Job Title: Head of SAP – Centre of Excellence
Location: Hatfield – with hybrid work and some international travel
Department: Group IS
Reports To: Director of Operational Delivery

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.