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GIS Workplace Endpoint Manager

Location: UK - Hatfield | Job-ID: 83101 | Contract type: Standard | Business Unit: Inhouse IT

 

Endpoint Manager – GIS Workplace

 

Hatfield

 

JOB OVERVIEW

We are looking for an experienced Endpoint Manager to work alongside the Head of Identity and Access Management in supporting the GIS Workplace team with management of the endpoint computing estate on a global scale.  You will be an expert in the operational aspects of endpoint management with a passion for detail and the determination to deliver excellence from this essential part of the Workplace team.

The Endpoint Manager role is responsible for the day-to-day operation of the laptop/desktop entitlement management service, provisioning service, and security capability.  The role leads a team of provisioning analysts, asset management specialists and endpoint security specialists to provide internal staff with computing devices, with adequate protection, to perform their duties for the business.  This is a service management and personnel leadership role with specific knowledge in operational endpoint management, logistics and security.  The role is responsible to the business for early detection of intrusions through endpoint breaches, and monitoring and reporting of associated risk vectors, as well as ensuring that all employees are provided with an in-life device that is managed, tracked and secure. 

This is a fantastic opportunity in one of the UK’s leading IT service providers to deliver an essential service to the business in the management of over 17,000 users worldwide.

 

Roles & Responsibilities

The successful candidate will be experienced in operational endpoint management with a proven track record of service delivery and team leadership.

This role requires a firm understanding of the principles of client asset management but also requires the successful candidate to drive the user experience within the confines of operational security.  The role will challenge the successful candidate with a global landscape of almost 20,000 devices, managing adequate deployment, recovery and refresh demands across multiple companies, and securing the client estate from modern threats.

 

The GIS Workplace Endpoint Manager will report to the Head of Identity and Access Management and will form an essential element of the department delivering a secure and reliable working environment to Computacenter’s 17,000 users.

 

Key Responsibilities and accountabilities:

            •             Be responsible for the operational provisioning of endpoint computing devices (laptops/desktops) for Computacenter’s internal staff;

            •             Manage the design of the Asset Management logistical and financial cost model, and implement development in line with departmental strategy;

            •             Own the operation of the core tools required to manage the asset provisioning and management framework;

            •             Have overall responsibility for the design of endpoint security and control systems, utilising relationships with technical delivery teams to provide a secure working environment;

            •             Ensure the onboarding of new generations of equipment is managed smoothly with build image commissioning through the workplace technical teams and logistical readiness;

            •             Be a user experience advocate; driving an enhanced user experience wherever possible;

            •             Manage a team of provisioning analysts to support the provisioning service;

            •             Meet with key stakeholders to the provisioning and access service periodically to ensure expectations are being met and changes to service are conveyed;

            •             Engage with the department’s reporting function to ensure reports, presentations and event monitoring is performed to expectation;

            •             Perform investigations and present findings on exceptions or incidents that are relevant to provisioning and endpoint management activities;

            •             Provide internal and external audit support.

 

Key Requirements:

            •             5+ years of relevant experience in an IT Endpoint Management position;

            •             5+ years team leadership experience;

            •             An understanding of security risks that reside within an Endpoint estate with a clear vision of risk reduction strategies;

            •             An understanding of key Endpoint technologies such as anti-virus, removable media control, application control, user rights management, patching and managed update systems;

            •             Familiarity with Remedy ITSM, Biomni FrontOffice, Active Directory, Microsoft Azure a distinct advantage;

            •             Excellent report writing skills, with competencies in Word, Excel and PowerPoint;

            •             Capable of reporting to a range of seniority levels, including Executive;

            •             Competent with recruitment, one-to-one and annual appraisal personnel tasks;

            •             Be able to converse at a business level in English;

            •             A meticulous attitude towards problem-solving;

            •             A desire to own and develop a service as a self-starter.

 

Recommended Certificates:

            •             ITIL Specialist

            •             Microsoft Azure Fundamentals

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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