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Front-End Implementation Consultant - Service Desk

Location: UK - Hatfield | Job-ID: 64505 | Contract type: Standard | Business Unit: Others

 

Implementation Consultant (Front Office, GIS – Service Management Systems)

 

Background

 

Computacenter delivers ITIL based services to it’s Customers which is underpinned by a set of core applications.  One of these core applications is built on a platform called Front Office enabling a self-service portal for Users to interact with Computacenter for Incident and Request management services. 

 

In order to meet the demand of implementing these solutions, an urgent vacancy has arisen for an Implementations Consultant for Front office solutions to manage and implement new and support existing applications.

 

Objectives for the role

 

The principal objectives will be:

  • To own the technical delivery of Computacenter’s self-service Incident and Request management portals (NGSD).  Key responsibilities include scoping requirements, form design and configuration, system build and support for Front office solutions.
  •  Be able to present and walkthrough the application functionality and features and delivery approach to various stakeholders including Service delivery and Customer teams.
  • Run workshops with key stakeholders to fully understand requirements, document these into requirement specifications, produce solution specifications, design, build, configure and test of system
  • Work with in-house development teams, vendor teams, project managers and delivery teams to implement the agreed solution.
  • Produce solution and user documentation including user guides and training documentation when required
     

Required candidate profile

 

The candidate must:

  • Have 3 years+ hands-on experience of implementing Service management based solutions such as Front office, Remedy ITSM, ServiceNow from user interface design through to data configuration.
  • Have 2 years+ experience in configuring end user facing applications including UI and form design.
  • Have been a project manager/consultant for an application development project, delivered to (or within) a medium to large size company. Such a project will have been at least 3 months in duration.
  • Be able to write high quality requirements documents and user guides
  • Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
  • Be able to design business processes, perform requirements analysis and run requirements workshops.
  • Be able to communicate effectively at all levels within the organisation (internal and external).
  • Take ownership of both technical and business issues.
  • SQL and database skills

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

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