FLS Technical Build Analyst

Location: UK - Hatfield | Job-ID: 208399 | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the Team

Based full-time in Hatfield

Working Hours: Shifts between the hours 07:00 – 19:00 (7.5hrs Shift) with 30 Minutes Lunch flexibility on hours may be requested

Do you have a passion for Information Technology focusing on hardware & software? Would you like to work for an organisation where you will be supported you in your career and development, if you answered yes and you are looking to work in a full-time environment then this role could be just for you!

The Maintenance and Device Division of Computacenter is a dynamic environment, responsible for supporting various local and international customer builds throughout the SWAP build and repair cycle function. Main duties will include: - Support for Maintenance Services, acting as a point of contact for resolving, testing, troubleshooting customer build solutions. Documenting and detailing build processes when required. Confident in articulating MDM/SCCM solutions with Internal & external stakeholders. IT Hardware knowledge and technologies essential as device support may include Wintel/Apple/Cisco. Defining and reviewing internal processes to create a better Business Take On experience from transition into the Division. Internal / external customer tours of the facility.

Liaising with internal teams whilst building relationships. You will be extremely well organised with a consistent approach  to workloads able to multitask and be an ambassador for the division. You will be an excellent communicator and deliver against the core values of Field and Lifecycle Services. You will embrace change and be an advocate of our values.

What you’ll do

• Business Take on Point of Contact
• Document and build instruction Proof Reading and Writing
• Troubleshooting software and hardware
• Staging laptops and PCs with pre-defined builds, testing and pilot stages
• Escalation POC for Division
• Follow escalation process to resolve build issues
• Review and access impacts to Build Outages within the division & escalate & document
• Assistance in specific tasks where prompt investigation and resolution are required
• Maintaining a functional tracking system to manage Business Take on projects
• Weekly progress reports on activity
• Distribute lessons learnt documentation
• Apply a common approach for all Global customers of Computacenter

What you’ll need

• Excellent Administration and communication skills, both written and Oral
• Previous knowledge of Microsoft Applications
• Previous experience of supporting IT equipment in a production environment
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
• Previous experience working in a corporate IT environment is an asset.
• Excellent time management and organisational skills
• Willing to take initiative and be hands-on.
• Attention to detail.
• Confidently present to Internal / external teams
• Flexible, collaborator.
• Experience in building effective relationships and Team working.
• A confident, professional, positive, and proactive approach
• Able to apply initiative and have integrity.
• Pro-active approach to self-development

Current information for our applicants

We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter