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Digital Support Technician Apprentice

Location: UK - Hatfield | 


Digital Support Technician Apprentice


Salary: £17,000

Start date: 4th September 2023

Location: Hatfield

Programme length: 16 months

Contract type: Fixed term

Application process: i.e This will involve an online application and an interview. Please also note there will additional screening required from our training provider.


Life on the team

Logistics & Technical Services (LTS) and Field & Lifecycle Services (FLS) provide world-class Technical Engineering and Logistics Services to our customers. Delivering efficiency and a high level of quality.

Both workshops support the Swap and Configuration areas of the business offering a complex build and repair service for all major manufacturers and customers. As a digital support technician apprentice will be working with a team of approximately 20-30 engineers supporting our external customers. These include government departments, financial institutions, pharmaceutical companies, and many others spread across the UK and Europe. We also work with various major manufacturers such as Lenovo, Dell, HP, and Cisco.

Working alongside our team of highly skilled engineers will help you develop your skills and knowledge and potential to move into other areas of the business.



What you’ll do

For the duration of your programme, you will be studying towards a Digital Support Technician Level 3 qualification. Throughout your apprenticeship, you will dedicate 80% of your time in work and 20% to studying toward your qualification.


We are looking for multiple individuals to join both our Configuration and SWAP team, to work alongside our team of engineers within the Hatfield workshops to support our customer’s IT equipment and services.


You will also be supporting in the following:


  • Diagnosing, testing, repairing, and cleaning a range of Laptops, Desktops, Workstations, servers, and handheld devices.
  • Preparing quotations for customers.
  • Using our internal IT systems for stock control, ordering parts, and updating customer tickets.
  • The opportunity to work in different areas of the LTS & FLS business.


What you’ll need

  • You’ll have a strong interest in IT and a minimum of two GCSEs graded 4-9 (C-A*) including English language and Maths..
  • You’ll be driven with a strong work ethic.
  • You’ll have a willingness to learn with great attention to detail.
  • You’ll be enthusiastic, engaging, and have good communication skills.
  • You’ll be proactive and good at managing your time.



What we can offer you

Whilst this is a 16-month contract and we cannot guarantee a permanent job at the end, if you work hard and push yourself in work and on the programme then there is every chance of securing a fantastic role at the end of the apprenticeship.


During your apprenticeship, you will have access to the following.


  • Ability to get involved in a variety of different inclusion programmes including our internal Future Talent Community and Employee Impact Groups for Gender, Ethnic Diversity, Accessibility & Well-being, and LGBTQ+ where you can play a key role in helping to shape things like company policy and procedures, training and development, and social events.
  • Access to a support network throughout the programme and beyond
  • Flexible employee benefits scheme, corporate discounts from well-known retailers, an employer pension and great work-life balance arrangements
  • The opportunity to work for a company that is leading the way with its ‘Winning Together for People and our Planet’ sustainability strategy and who also helps customers to meet their sustainability objectives through some of our solutions, helping drive change on a global scale.
  • A close-knit apprentice community to support and develop you throughout your programme. This also includes office-based lunches/socials, and a monthly apprentice community call with guest speakers, games, and training sessions.
  • Opportunity to get to know your fellow apprentices across the country.
  • Investment in your personal development by having the opportunity to attend additional training courses, which could include workshops on subjects like presentations or building your confidence.


Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider.


Please note you will not be eligible for this apprenticeship programme if you already hold or are currently working towards a qualification at the same or a higher level in a similar subject i.e. A Level, BTEC, or Degrees in technical subjects.


About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their business.



Do you have any questions? Then feel free to contact MILLIE.FRANKLIN@COMPUTACENTER.COM!

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