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Customer Insights Analyst

Location: UK - Hatfield | Job-ID: 66101 | Contract type: Standard | Business Unit: Others


Job Role

German and English speaking

An excellent opportunity has arisen for a Customer Insight Analyst within the Customer Insight Team to oversee and support the business with the measurement and management of customer feedback through the voice of the customer programme. This is an exciting opportunity based in Hatfield. 
Creating value through customer insight. Enabling Computacenter to make informed decisions, implement continual improvement and enhance customer relationships through greater knowledge and understanding of our customers
The Customer Insight Team aim to create value through customer insight by delivering insight to the business that enables Computacenter to make informed decisions, make continual improvements to service, enhance customer relationships and achieve its goals and aspirations through greater knowledge and understanding of our customers. The role of Customer Insight Analyst covers activities aligned to the three core areas below.
 Main Responsibilities

•     Provide advisory role within specialist area to peer group, business stakeholders and customers  
•    Participate in and co-ordinate projects relevant to specialist area
•    Assess situations, issues and opportunities and escalates when appropriate
•    Maintain confidentiality in all business related matters
•    Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business
•    Establishes productive relationships and networks at an operational level to drive continual service improvement and build and maintain customer relationships
•    Carries out assigned activities of the Voice of the Customer Programme designed to measure and improve satisfaction and loyalty. (Survey Design, Deployment, Reporting, Analysis, Action Management)
•    Operates compliment and complaint management for the UK. Allowing the business to identify root causes and implement effective continual improvement at a tactical and strategic level
•    Actionable results and trends collated, analysed and provided to the business to make informed decisions, make continual improvements to service, and enhance customer relationships (retention, renewals, referrals)
•    Responsible for the adoption within Computacenter of Customer Insight best practice and processes to ensure consistency of service  
•    Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation


The Ideal Candidate

•    Experience of developing best practice policies and procedures for functional area
•    Ability to work under pressure
•    Good written & oral communication skills, including report writing and presentation skills
•    Sound knowledge of the problem-solving process
•    Excellent planning and organisational skills
•    Analytical with good problem-solving skills
•    Project Management skills/qualifications
•    Ability to use Microsoft Office products, especially Excel, Word and PowerPoint at an advanced level
•    Experience of managing stakeholders at various levels
•    Ability to work under pressure
•    Ability to perform statistical/trend analysis 

Must be fluent in German and English language.


What you will get in return
A competitive salary + core benefits. 
Free onsite parking
Opportunity to learn, grown and progress throughout the organisation.

If this sounds like the right opportunity for you, please click ‘apply now’ to forward an up to date CV or call Sonal Patel on 0116 2615039 to discuss this further.


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »