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Customer Information Assurance Security Lead

Location: UK - Hatfield, UK - London, UK - Reading, UK - Manchester, UK - Birmingham | Job-ID: 88561 | Contract type: Standard | Business Unit: Inhouse IT


Job Introduction:


Computacenter is the leading independent provider of IT infrastructure services, enabling users and their businesses. Our owner-managed business has a family feel and is as much about people as it is about technology. We get to know our customers, so we can respond to their needs – join us as a Customer Information Security Manager and we’ll get to know you as a person, not just an employee, so we can understand your interests and ambitions.


Our Group Information Assurance function is responsible for the security management of Computacenter’s information assets and those of our Managed Service customers.


Our mission statement is: To facilitate the identification and operation of all applicable requirements to security compliance, safeguarding valued and valuable information. We work in collaboration with the business to achieve strategic objectives by driving the adoption of best practice methodologies, whilst focusing on continual improvement to enhance our customer experience.


Continued growth means we are again looking to add to our team of Information Security specialists.


You will provide a single point of contact for all aspects of operational security for internal and external stakeholders; develop Computacenter’s understanding of operational security; facilitate the achievement of customer requirements for information security by providing fit for purpose services & solutions including those provided by Computacenter partners & subsidiaries; develop appropriate & effective operational security service lines and all the related information collateral to drive opportunities with customers into live service delivery.


Main Responsibilities:

You’ll be working as part of a friendly Group Information Assurance team, working as a Customer Information Security Lead you will be supporting the engagement models and processes within the information security management department, prioritsing and controlling initation and process of work within your time, along with - 


  • Continually review the security management processes in your area and seek to improve within the group function
  • Drive the liaison with the wider internal delivery units to ensure that information security principles are progressively embedded in day-to-day operation
  • Provide expertise to colleagues and customers in Information Security and other IT functions on matters such as applicable policies, standards, procedures and guidelines, efficient use of tools and technologies
  • Chair security working group meetings, advising customer and ISP’s of security risk and current security posture
  • Utilise knowledge of the customer and Computacenter’s own service catalogue, to offer additional services and add value where possible, liaising with the pre-sales community where necessary
  • Provide support to security managers, customer stakeholders and internal delivery units in any escalations or security incidents
  • Effectively manage a professional team of customer facing security managers
  • Manage staff performance identifying training and development plans in line with departmental objectives
  • Conduct recruitment and selection activities using existing HR processes and preferred suppliers
  • Oversea the effective management of overall skills and capability mix in the team to meet business requirements


Additionally you will review requirements coming in from customer requests relating to Information Security capability for delivery of Managed Services and continually evaluate against what we are delivering today, offering guidance and advice on improvements, Understand the GIA overall departmental goals and priorities, support the review and refinement of the Services Catalogue, framework and processes for the Security Management functions and Identify and report recommendations for implementation of new/more appropriate security controls for the customer to provide more cost-effective information security measurements in the long term.


The Ideal Candidate


  • Degree or equivalent education
  • Minimum of 5 years’ experience of working with Information Security Management Systems and information security governance
  • Information Security generalist: understanding of information security frameworks and standards such as ISO27001/2, PCI DSS, etc. and their application in diverse environments,  experience in the application of the design of solutions for security operations from a people, process and technology perspective
  • Experience in working within large, complex client organisations 
  • People management and line management experience, managing resources effectively
  • Experienced in Key client and stakeholder engagement, ensuring stakeholder buy in
  • Ability to drive adoption of strategic initiatives and implement change
  • Experience in improving and streamlining business processes and procedures
  • Be a champion in ensuring delivery of services to an exceptional standard
  • Can interpret technical information and be able to relay this in an understandable manner
  • Knowledge of ITIL Foundation or ISO20000
  • Knowledge of legislative & regulatory requirements including GDPR and PCI-DSS
  • Willingness to self-development of own knowledge according to market, customer and CC requirements
  • Ability to attain relevant security clearance
  • Outstanding written and spoken communicative abilities; presentation and moderation skills; professional and convincing manner of appearance and expression; clear, targeted communication (verbal and written)
  • Good decision-making skills. Influence and persuasion skills
  • High degree of independence, organisational skills and time management



  • Experience of working within an outsourcing environment
  • Experienced in the delivery of service outcomes, aligned with contractual timescales, costs and quality
  • Good orientation in commercial and organisational business practices and procedures


Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.


However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.


That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.


We are still looking forward to getting to know you!


About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.


We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.


Interested in joining a company with a strong sense of community?


We’re growing. We’re hiring. We encourage. We empower. We support.

Apply now »