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Customer Executive

Location: UK - Hatfield | Job-ID: 35141 | Contract type: Standard | Business Unit: Inside Sales

 

If you are looking for a Customer Executive/internal sales position with in a global technology company based in Hatfield, you will find your Ideal move within Computacenter.

 

We are looking to recruit a Customer Executive for our fun and friendly team that will provide effective and efficient support to Account Managers and clients. You will be the first point of contact for customer orders and will play a key role in delivering an excellent customer experience. Working closely with group technology sourcing you will ensure that you get close to the customer, understand their requirements driving growth and customer satisfaction.

 

Main Responsibilities

  • Be first point of contact for customers, vendors/suppliers and internal stakeholders
  • Ensure that the customer experience delivered is outstanding
  • Manage deployment schedules and issuance of call off instructions for sales order processing team
  • Responsible for the management of customer stock, working closely with purchasing, configuration and logistics
  • Responsible for pricing and margin decisions, working closely with account managers contributing to pricing strategies
  • Optimising margins and profits
  • Coordinate quote and order management with service providers
  • Ensure that processes and procedures are efficient and effective
  • Responsible to deliver customer SLA’s, reporting and service reviews
  • Ensure any queries are resolved promptly

 

The Ideal Candidate

  • Previous experience within an internal sales department preferably with in the IT industry
  • Able to deal with med to large organisations
  • Able to cross sell and upsell by getting to know the customer and requirements
  • Sales orientated, driven to succeed with commercial acumen
  • Able to problem solve and work under own initiative
  • Can contribute ideas to ensure team success
  • Customer service focussed
  • Willing to travel

 

If you would like to learn more about this position, please apply today.

 

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

 

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

 

We are still looking forward to getting to know you!

 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 16,000 employees worldwide and a global revenue of £5.05 billion (2019). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

 

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

 

Interested in joining a company with a strong sense of community?

 

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether

Apply now »