Customer Debt Specialist

 Location: UK - Hatfield | Job-ID: 213793 | Contract type: Standard | Business Unit: Finance & Accounting

Life on the team

We’re looking for a proactive and experienced Debt Specialist to join our Accounts Receivable team, reporting directly to the Group Credit and Collections Manager based in Hatfield. This role plays a vital part in supporting both the UK business and our collections shared service centre in Budapest, acting as a key local point of contact and escalation.

You’ll be part of a collaborative and supportive environment, working closely with internal stakeholders, customers, and international teams to ensure timely and effective debt resolution. This is a fantastic opportunity to make a real impact in a dynamic, fast-paced organisation where your expertise will help shape the way we manage and resolve debt challenges across the business.

What you’ll do

• Act as a local escalation point for debt and collections issues within the UK.
• Identify, track, manage, and investigate delinquent customer accounts.
• Liaise with customers and internal stakeholders to resolve outstanding debts and ensure timely payments.
• Support the shared service collections team in Budapest and the wider Accounts Receivable management team.
• Develop and implement debt collection strategies in collaboration with the shared service.
• Assist with change management initiatives and support activities across the order-to-cash process.
• Provide guidance and support to ensure a cohesive and efficient collections process.
• Support training and development within group teams and assist team leaders in managing performance.
• Collaborate with key account and sales management to resolve issues impacting collections.
• Participate in order-to-cash projects and investigate discrepancies to resolve customer account issues.
• Handle internal customer queries, complaints, and inquiries professionally and efficiently.

What you’ll need

Essential

• Demonstrable experience in collections strategy within a B2B environment - ideally B2G.
• Strong understanding of the order-to-cash process.
• Proficiency in SAP and advanced Microsoft Excel skills.
• Exposure to various market billing portals.
• Excellent verbal and written communication skills.
• Strong analytical skills and attention to detail.
• Ability to work independently and manage multiple priorities.
• Experience working collaboratively with sales and internal stakeholders.
• Organisational and interpersonal skills to manage complex stakeholder relationships.

Desirable

• Previous team leader or management experience.
• Understanding of profit and loss principles.
• Experience working with or within an offshore shared service environment

Additional Information

Country: UK
Location: Hatfield
Hours: Full time

Role Type: Permanent

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.