Commercial Specialist-UK

 Location: UK - Hatfield | Job-ID: 211675 | Contract type: Standard | Business Unit: Others

Life on the team

Due to growth in our operations, we are looking for someone to join the Field & On-Site Servies (FOS) Commercial Operations Team as a Commercial Specialist to assist us with our continued programme to reduce our cost to serve and standardise our approach to charging. 
Reporting to the Commercial Manager , your primary role will be to the ownership & governance of our INVEST processes & our SHARED services structure in terms of cross-charging accuracy and Utilisation reporting, analysis & insight. Additionally, with an understanding of CC financial processes, you will be able to assist with identifying over/under performance from our teams, support monthly charges forecasting, and supporting the Change to Service (CTS) governance, x-charge tracking & reporting.  
 

Whilst we are based in the UK, our scope covers the whole of FOS Operations globally. Our policy is for hybrid working, with at least 40% working days in a CC office over each fortnight, however, we are flexible about which office you are aligned to.

What you’ll do 

• Support the Commercial Operations function in their role across the whole of FLS. In particular:
• Ownership and primary contact for all aspects of the FOS Cost Collector structure & process (Invest, Shared, Dedicated).
• Ensure Customer Contractual & other charging (system & manual) is accurate and in line with published policies.
• Ensure that CTS x-charging changes are captured and accurately posted through the monthly cross-charging processes.
• Act as a commercial advisor to all Operations across our Field & On-Site Services countries.
• Support our drive to improve cost to serve through the application of systems and processes that monitor efficient service costs and recoveries 
• Support the financial planning, review process and forecasting (OFC.GOL, etc)
• Support the FOS change programme & growth strategy and the aligned x-charging policies & process.
• Support the harmonisation simplification and relevance our the FOS services x-charging mechanisms.
• Define reporting mechanisms to highlight and improve understanding of over and under performance.

Interface with GCF, Service Excellence Business Support, GSBO, Delivery Leadership and across FOS Operations. 

• Oversee monthly x-charging by Business Support and various Finance contacts.
• Identify and confirm changes to cross-charges arising from in-life changes.
• Work with GCF colleagues on the month-end reporting cycle.
• Work with GCF colleagues & FOS Operations to support the monthly forecasts (OFC,GOL)
• Highlight risks and opportunities withing FOS.

 
What you’ll need
 

• An understanding (or willingness to learn) how FOS operates and the internal financial processes to achieve our goals.
• Good understanding of CC financial processes.
• Good communication skills in English; knowledge of German/French would be an advantage but not essential.
• Ideally, some understanding of FOS Operations & the FOS Services Portfolio 
• Ideally, some understanding of the principles in a Services Partnering outsourcing business.
• Ideally, some understanding of the Deal Lifecycle Framework
• Some understanding of basic accounting.
• Ability to build & maintain good working relationships across FOS Operations, FOS SLT, Delivery Leadership, GCF, Business Support, GSBO & other Finance functions.
• Seek to improve overall Computacenter margin (through supporting our drive to reduce cost to serve).

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.